Contact at detect surge
Kofi Adeyemi
Customer Service · Intake & Routing · CS1C Surge Absorption
$34k
value
68%
confidence
24
people affected
31m
age
1h 54m
sla
20%
progress
Currently held by
Omnichannel Capture Agent
An agent owns the next move
Raised by
Priya Haddad
Requester of record
At station
Detect surge
Workflow layer · station 1 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Holding at detect surge
-31mOmnichannel Capture Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Re-weight queues
run by Intent Classification Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.