Contact at re-weight queues
Mei Brennan
Customer Service · Intake & Routing · CS1C Surge Absorption
$78k
value
98%
confidence
6
people affected
6h 30m
age
6h 5m
sla
40%
progress
Currently held by
Entitlement Check Agent
An agent owns the next move
Raised by
Clara Costa
Requester of record
At station
Re-weight queues
Workflow layer · station 2 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect surge
-390mOmnichannel Capture Agent
Inputs, rule version and output hash written to the evidence log
Holding at re-weight queues
-195mIntent Classification Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Spin capacity
run by Omnichannel Capture Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 25m · 6 people or records downstream of this decision