Contact at match knowledge
Callum Muller
Customer Service · Intake & Routing · CS1B Self-Service Deflection
$90k
value
84%
confidence
34
people affected
23m
age
3h 31m
sla
40%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Sanjay Delgado
Requester of record
At station
Match knowledge
AI GBS layer · station 2 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared capture
-23mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
Holding at match knowledge
-12mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Offer answer
run by Omnichannel Capture Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.