Contact at confirm resolved
Elena Adeyemi
Customer Service · Intake & Routing · CS1B Self-Service Deflection
$46k
value
97%
confidence
31
people affected
6h 11m
age
4h 16m
sla
80%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Zara Whitfield
Requester of record
At station
Confirm resolved
AI GBS layer · station 4 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared capture
-371mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
Cleared match knowledge
-278mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
Cleared offer answer
-186mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
Holding at confirm resolved
-93mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Escalate on fail
run by Entitlement Check Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 1h 55m · 31 people or records downstream of this decision