Contact at confirm resolved
Farrah Baptiste
Customer Service · Intake & Routing · CS1B Self-Service Deflection
$70k
value
87%
confidence
23
people affected
4h 3m
age
4h 16m
sla
80%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Elena Ito
Requester of record
At station
Confirm resolved
AI GBS layer · station 4 of 5
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared capture
-243mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
Cleared match knowledge
-182mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
Cleared offer answer
-122mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
Holding at confirm resolved
-61mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Escalate on fail
run by Entitlement Check Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.