Contact at identify customer
Nadia Brennan
Customer Service · Intake & Routing · CS1A Contact to Routed Case
$28k
value
88%
confidence
13
people affected
2h 51m
age
3h 40m
sla
33%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Hiro Bianchi
Requester of record
At station
Identify customer
AI GBS layer · station 2 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared capture
-171mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
Holding at identify customer
-86mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Classify intent
run by Omnichannel Capture Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.