Contact at identify customer
Beatriz Achebe
Customer Service · Intake & Routing · CS1A Contact to Routed Case
$78k
value
97%
confidence
3
people affected
2h 31m
age
3h 40m
sla
33%
progress
Currently held by
O2C spine
Running in the shared AI GBS spine
Raised by
Rafael Adeyemi
Requester of record
At station
Identify customer
AI GBS layer · station 2 of 6
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared capture
-151mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
Holding at identify customer
-76mOmnichannel Capture Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Classify intent
run by Omnichannel Capture Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.