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Incident Response
Transactional line · Engineering · Site Reliability
Runs when: Runs transactional. Starts when a request lands in the queue.
7793
units a week
85%
touchless
8
stations
17.7h
timetable
17.8h
actual
+1%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Detect
AI GBS AI GBS depotrun by Alert Correlation Agent
dwell 34msla 50mqueued 26 - 02
Correlate alerts
AI GBS AI GBS depotrun by Alert Correlation Agent
dwell 146msla 291mqueued 3 - 03
Execute runbook
AI GBS AI GBS depotrun by Alert Correlation Agent
dwell 174msla 225mqueued 26 - 04
Escalate to human commander
Policyrun by Director, Site Reliability
Gate: Held for a named human when the unit exceeds the incident decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Site Reliability
dwell 281msla 433mqueued 2 - 05
Mitigate
Workflowrun by Error Budget Agent
dwell 115msla 255mqueued 22 - 06
Restore
Workflowrun by Post-mortem Agent
dwell 69msla 124mqueued 30 - 07
Post-mortem
Workflowrun by Reliability Policy Agent
dwell 155msla 322mqueued 26 - 08
Actions tracked
Workflowrun by Reliability Orchestrator
dwell 147msla 332mqueued 26
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| EN7A-1003 | Incident at correlate alerts Simon Nakamura | AI-OPS spine gbs | $13k | In flight | 1h 15m / 4h 51m |
| EN7A-1013 | Incident at detect Clara Ito | AI-OPS spine gbs | $28k | Evidence posted | 11m / 50m |
| EN7A-1020 | Incident at actions tracked Yuki Rhodes | Capacity Agent agent | $90k | Evidence posted | 6h 9m / 5h 32m |
| EN7A-1027 | Incident at correlate alerts Beatriz Raman | AI-OPS spine gbs | $84k | Evidence posted | 1h 11m / 4h 51m |
| EN7A-1031 | Incident at mitigate Jonas Muller | Incident Commander Agent agent | $36k | In flight | 4h 19m / 4h 15m |
| EN7A-1036 | Incident at actions tracked Ethan Whitfield | Incident Commander Agent agent | $55k | Auto-cleared | 4h 11m / 5h 32m |
| EN7A-1048 | Incident at correlate alerts Rosa Mensah | AI-OPS spine gbs | $41k | In flight | 5h 14m / 4h 51m |