Zoom 3 of 3 — line
Incident Response
Transactional line · Engineering · Site Reliability
Runs when: Runs transactional. Starts when a request lands in the queue.
7793
units a week
85%
touchless
8
stations
17.7h
timetable
17.8h
actual
+1%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Detect
AI GBS AI GBS depotrun by Alert Correlation Agent
dwell 34msla 50mqueued 26 - 02
Correlate alerts
AI GBS AI GBS depotrun by Alert Correlation Agent
dwell 146msla 291mqueued 3 - 03
Execute runbook
AI GBS AI GBS depotrun by Alert Correlation Agent
dwell 174msla 225mqueued 26 - 04
Escalate to human commander
Policyrun by Director, Site Reliability
Gate: Held for a named human when the unit exceeds the incident decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Site Reliability
dwell 281msla 433mqueued 2 - 05
Mitigate
Workflowrun by Error Budget Agent
dwell 115msla 255mqueued 22 - 06
Restore
Workflowrun by Post-mortem Agent
dwell 69msla 124mqueued 30 - 07
Post-mortem
Workflowrun by Reliability Policy Agent
dwell 155msla 322mqueued 26 - 08
Actions tracked
Workflowrun by Reliability Orchestrator
dwell 147msla 332mqueued 26
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| EN7A-1003 | Incident at correlate alerts Simon Nakamura | AI-OPS spine gbs | $13k | In flight | 1h 15m / 4h 51m |
| EN7A-1013 | Incident at detect Clara Ito | AI-OPS spine gbs | $28k | Evidence posted | 11m / 50m |
| EN7A-1020 | Incident at actions tracked Yuki Rhodes | Capacity Agent agent | $90k | Evidence posted | 6h 9m / 5h 32m |
| EN7A-1027 | Incident at correlate alerts Beatriz Raman | AI-OPS spine gbs | $84k | Evidence posted | 1h 11m / 4h 51m |
| EN7A-1031 | Incident at mitigate Jonas Muller | Incident Commander Agent agent | $36k | In flight | 4h 19m / 4h 15m |
| EN7A-1036 | Incident at actions tracked Ethan Whitfield | Incident Commander Agent agent | $55k | Auto-cleared | 4h 11m / 5h 32m |
| EN7A-1048 | Incident at correlate alerts Rosa Mensah | AI-OPS spine gbs | $41k | In flight | 5h 14m / 4h 51m |