LensReading which lens this session carries.
The catalogueSalesTerritory & Quota PlanningAnalytical

Service SL1B

Mid-year Rebalance

Runs analytical. Starts when the reporting period closes. It runs 56 times a week across 6 stations. One of those stations stops for a person and 5 are done by an agent, none of them on the shared spine.

Runs a week

56

105 in flight right now.

Stations

6

1 person · 5 agent · 0 spine

Agent share of steps

83%

Autonomy on this service is set at 46% against a ceiling of 66%.

Decisions a person makes

1

Held by VP Sales Strategy.

Touchless

53%

Share of runs that complete without anybody opening them.

Timetable against actual

121.5h

Actual 91.2h, 30.3h under the timetable.

Operations

The lane diagram

Read it left to right.

Person1 station and 44% of the dwellAgent5 stations and 56% of the dwellShared spine0 stations and 0% of the dwell2 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Customer Relationship Management
Contract Lifecycle Management
Configure, Price and Quote
Customer Relationship Management
Contract Lifecycle Management
Contract Lifecycle Management
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Detect imbalance

AgentAccount Segmentation Agentworkflow8h 14m16h 36m39Customer Relationship Management
2

Model shift

AgentCapacity Model Agentworkflow3h 21m5h 11m6Contract Lifecycle Management
3

Comp impact

Hands over at revenue-operations

AgentQuota Distribution Agentworkflow8h 32m20h 4m10Configure, Price and Quote
4

Draft delta

AgentWhite Space Agentworkflow7h 50m18h 3m11Customer Relationship Management
5

Approve

Held for a named human when the unit exceeds the territory decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanVP Sales Strategypolicy24h 36m58h 7m0Contract Lifecycle Management
6

Release

AgentTerritory Design Agentworkflow2h 44m4h 17m39Contract Lifecycle Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
56 a week is what the estate records.
Decisions handed to agents0 of 0
This service has at most one gate, so there is nothing to hand over without removing the last human decision.
People on the gates40 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
1,377.6h
56 items at 1,476 minutes of decision each.
Agent time a week
1,718.3h
1,841 minutes an item, which does not compete for a person.
Gate load
98%
Inside capacity, with 22.4h of headroom.
Stations without a person
83%
1 gate left on 6 stations.
Where an item spends its time
44% waiting on a person
56% in the agent lane
An item now takes 3,317 minutes of worked time end to end against 3,317 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Mid-year Rebalance

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 2.3 days

now Detect imbalance · Account Segmentation Agent · 8.2 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 2.5 days

now Detect imbalance · Account Segmentation Agent · 8.2 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

3 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

3 systems attributed

0 of 3 returning records

The system register

Contract Lifecycle Management

Icertis · legal · bidirectional · high

modeled

3 of 6 stations attributed here · would write back

Customer Relationship Management

Salesforce Sales Cloud · crm · bidirectional · critical

modeled

2 of 6 stations attributed here · would write back

Configure, Price and Quote

Salesforce CPQ · crm · inbound · high

modeled

1 of 6 stations attributed here · read only

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Territory Planning Orchestrator
That orchestrator’s remit
Owns territory work end to end inside Sales. Runs 3 lines across 20 stations, drains the repeatable share into the P2P tower, and holds 4 human gates.
Accountable person
VP Sales Strategy
Sub-function
Territory & Quota Planning
Shared spine tower
Not on the shared spine
Hand-over points
revenue-operations

Other services in this sub-function

2 alongside this one

Annual Territory BuildSL1ACoverage Model PositionSL1C

What this page is and is not

This is a catalogue of the modeled estate.