Service SL1A
Annual Territory Build
Runs analytical. Starts when a leader asks the question. It runs 74 times a week across 8 stations. 2 of those stations stop for a person and 6 are done by an agent, 1 of them on the shared spine.
Runs a week
74
124 in flight right now.
Stations
8
2 person · 5 agent · 1 spine
Agent share of steps
75%
Autonomy on this service is set at 46% against a ceiling of 66%.
Decisions a person makes
2
Held by VP Sales Strategy.
Touchless
53%
Share of runs that complete without anybody opening them.
Timetable against actual
59.3h
Actual 74.6h, 15.3h over the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Segment accounts | Agent | Account Segmentation Agent | workflow | 14h 44m | 29h 28m | 4 | Customer Relationship Management |
| 2 | Model capacity | Agent | Capacity Model Agent | workflow | 10h 54m | 20h 49m | 7 | Contract Lifecycle Management |
| 3 | Draft territories | Agent | Quota Distribution Agent | workflow | 11h 20m | 17h 4m | 12 | Configure, Price and Quote |
| 4 | Balance load | Agent | White Space Agent | workflow | 9h 5m | 15h 23m | 21 | Customer Relationship Management |
| 5 | Quota allocate | Agent | Coverage Gap Agent | workflow | 2h 56m | 3h 53m | 41 | Contract Lifecycle Management |
| 6 | Leader review Held for a named human when the unit exceeds the territory decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | VP Sales Strategy | policy | 14h 48m | 21h 24m | 2 | Contract Lifecycle Management |
| 7 | Ratify Held for a named human when the unit exceeds the territory decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | VP Sales Strategy | policy | 7h 58m | 11h 31m | 6 | Contract Lifecycle Management |
| 8 | Publish | GBS | Account Segmentation Agent | gbs | 6h 30m | 13h 19m | 31 | Customer Relationship Management |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
8 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
8 stations, nothing waiting, nothing sent back
0 min of 3.3 days
now Segment accounts · Account Segmentation Agent · 15 hrs
As the ledger has it
the same stations, plus 3 categories the estate already counts
0 min of 3.9 days
now Segment accounts · Account Segmentation Agent · 15 hrs
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
3 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
3 systems attributed
0 of 3 returning records
Contract Lifecycle Management
Icertis · legal · bidirectional · high
4 of 8 stations attributed here · would write back
Customer Relationship Management
Salesforce Sales Cloud · crm · bidirectional · critical
3 of 8 stations attributed here · would write back
Configure, Price and Quote
Salesforce CPQ · crm · inbound · high
1 of 8 stations attributed here · read only
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Territory Planning Orchestrator
- That orchestrator’s remit
- Owns territory work end to end inside Sales. Runs 3 lines across 20 stations, drains the repeatable share into the P2P tower, and holds 4 human gates.
- Accountable person
- VP Sales Strategy
- Sub-function
- Territory & Quota Planning
- Shared spine tower
- p2p
- Hand-over points
- None — this service stays inside its function
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more