Service SC7C
Duty Optimization
Runs analytical. Starts when the cycle calendar fires. It runs 52 times a week across 4 stations. One of those stations stops for a person and 3 are done by an agent, none of them on the shared spine.
Runs a week
52
96 in flight right now.
Stations
4
1 person · 3 agent · 0 spine
Agent share of steps
75%
Autonomy on this service is set at 71% against a ceiling of 76%.
Decisions a person makes
1
Held by Director, Global Trade.
Touchless
60%
Share of runs that complete without anybody opening them.
Timetable against actual
194.8h
Actual 218.5h, 23.7h over the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Model programs | Agent | Classification Agent | workflow | 1h 59m | 4h 33m | 37 | Enterprise Data Warehouse |
| 2 | Draft recommendation | Agent | Duty Optimization Agent | workflow | 8h 41m | 17h 13m | 15 | Group ERP — Materials and Inventory |
| 3 | Legal review Held for a named human when the unit exceeds the declaration decision envelope, when confidence falls below the floor, or when a policy clause is engaged. Hands over at legal | Human | Director, Global Trade | policy | 24h 18m | 56h 45m | 4 | Group ERP — Materials and Inventory |
| 4 | Implement | Agent | Documentation Agent | workflow | 13h 25m | 17h 12m | 40 | Supply and Demand Planning |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
4 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
4 stations, nothing waiting, nothing sent back
0 min of 2.0 days
now Model programs · Classification Agent · 2.0 hrs
As the ledger has it
the same stations, plus 3 categories the estate already counts
0 min of 2.2 days
now Model programs · Classification Agent · 2.0 hrs
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
3 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
3 systems attributed
0 of 3 returning records
Group ERP — Materials and Inventory
SAP S/4HANA MM · supply · bidirectional · high
2 of 4 stations attributed here · would write back
Enterprise Data Warehouse
Snowflake · analytics · inbound · critical
1 of 4 stations attributed here · read only
Supply and Demand Planning
Kinaxis RapidResponse · supply · bidirectional · high
1 of 4 stations attributed here · would write back
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Trade Compliance Orchestrator
- That orchestrator’s remit
- Owns declaration work end to end inside Supply Chain. Runs 3 lines across 15 stations, drains the repeatable share into the M2D tower, and holds 2 human gates.
- Accountable person
- Director, Global Trade
- Sub-function
- Trade & Customs
- Shared spine tower
- Not on the shared spine
- Hand-over points
- legal
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more