The catalogue Supply ChainTrade & CustomsTransactional

Service SC7A

Cross-border Shipment

Runs transactional. Starts when a threshold is crossed. It runs 5,853 times a week across 7 stations. No station stops for a person and 7 are done by an agent, 5 of them on the shared spine.

Runs a week

5,853

170 in flight right now.

Stations

0 person · 2 agent · 5 spine

Agent share of steps

100%

Autonomy on this service is set at 71% against a ceiling of 76%.

Decisions a person makes

Nothing on this service waits for a person.

Touchless

71%

Share of runs that complete without anybody opening them.

Timetable against actual

12.9h

Actual 10.4h, 2.5h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person0 stations and 0% of the dwellAgent2 stations and 29% of the dwellShared spine5 stations and 71% of the dwell4 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Group ERP — Materials and Inventory

Enterprise Data Warehouse

Group ERP — Materials and Inventory

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Classify	GBS	Classification Agent	gbs	2h	2h 38m	41	Group ERP — Materials and Inventory
2	Screen restricted party	GBS	Classification Agent	gbs	2h 40m	3h 5m	29	Group ERP — Materials and Inventory
3	Determine origin	Agent	Restricted Party Agent	workflow	1h 53m	4h 14m	2	Enterprise Data Warehouse
4	Assemble documents	GBS	Classification Agent	gbs	3h 4m	4h 40m	36	Group ERP — Materials and Inventory
5	Broker file	GBS	Classification Agent	gbs	1h 15m	2h 10m	11	Group ERP — Materials and Inventory
6	Clear	Agent	Trade Policy Agent	workflow	2h 28m	5h 4m	15	Group ERP — Materials and Inventory
7	Log	GBS	Classification Agent	gbs	1h 39m	1h 56m	36	Group ERP — Materials and Inventory

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

5,853 a week is what the estate records. more

Decisions handed to agents0 of 0

This service has at most one gate, so there is nothing to hand over without removing the last human decision.

People on the gates1 person

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

5,853 items at 0 minutes of decision each.

Agent time a week

87,697.5h

899 minutes an item, which does not compete for a person.

Gate load

Inside capacity, with 35h of headroom.

Stations without a person

100%

0 gates left on 7 stations.

Where an item spends its time

100% in the agent lane

An item now takes 899 minutes of worked time end to end against 899 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Cross-border Shipment

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

7 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 15 hrs

now Classify · Classification Agent · 2.0 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 20 hrs

now Classify · Classification Agent · 2.0 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

3 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

2 systems attributed

0 of 2 returning records

The system register

Group ERP — Materials and Inventory

SAP S/4HANA MM · supply · bidirectional · high

modeled

6 of 7 stations attributed here · would write back

Enterprise Data Warehouse

Snowflake · analytics · inbound · critical

modeled

1 of 7 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Trade Compliance Orchestrator
That orchestrator’s remit: Owns declaration work end to end inside Supply Chain. Runs 3 lines across 15 stations, drains the repeatable share into the M2D tower, and holds 2 human gates.
Accountable person: Director, Global Trade
Sub-function: Trade & Customs
Shared spine tower: m2d
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Classification ReviewSC7B Duty OptimizationSC7C

What this page is and is not

This is a catalogue of the modeled estate. more