Service SC11A
Disruption Response
Runs transactional. Starts when a scheduled window opens. It runs 5,568 times a week across 7 stations. 2 of those stations stop for a person and 5 are done by an agent, 2 of them on the shared spine.
Runs a week
5,568
144 in flight right now.
Stations
7
2 person · 3 agent · 2 spine
Agent share of steps
71%
Autonomy on this service is set at 69% against a ceiling of 74%.
Decisions a person makes
2
Held by Director, Supply Resilience.
Touchless
70%
Share of runs that complete without anybody opening them.
Timetable against actual
7.3h
Actual 8.3h, 1.0h over the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Detect event | GBS | Supply Resilience Orchestrator | gbs | 33m | 1h 1m | 32 | Group ERP — Materials and Inventory |
| 2 | Map exposure | GBS | Disruption Sensing Agent | gbs | 48m | 1h 17m | 41 | Group ERP — Materials and Inventory |
| 3 | Assess impact | Agent | Single-source Risk Agent | workflow | 1h 2m | 2h 7m | 45 | Enterprise Data Warehouse |
| 4 | Activate playbook Held for a named human when the unit exceeds the risk event decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Director, Supply Resilience | policy | 4h 35m | 5h 22m | 9 | Group ERP — Materials and Inventory |
| 5 | Coordinate recovery | Agent | Recovery Coordination Agent | workflow | 26m | 48m | 13 | Group ERP — Materials and Inventory |
| 6 | Stand down Held for a named human when the unit exceeds the risk event decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Director, Supply Resilience | policy | 4h 52m | 8h | 2 | Group ERP — Materials and Inventory |
| 7 | Post-mortem | Agent | Supply Resilience Orchestrator | workflow | 1h 2m | 1h 46m | 2 | Supply and Demand Planning |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
7 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
7 stations, nothing waiting, nothing sent back
0 min of 13 hrs
now Detect event · Supply Resilience Orchestrator · 33 min
As the ledger has it
the same stations, plus 5 categories the estate already counts
0 min of 41 hrs
now Detect event · Supply Resilience Orchestrator · 33 min
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
5 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
The separation register records a duty conflict against a sub-function and a named post, not against one procedure. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
3 systems attributed
0 of 3 returning records
Group ERP — Materials and Inventory
SAP S/4HANA MM · supply · bidirectional · high
5 of 7 stations attributed here · would write back
Enterprise Data Warehouse
Snowflake · analytics · inbound · critical
1 of 7 stations attributed here · read only
Supply and Demand Planning
Kinaxis RapidResponse · supply · bidirectional · high
1 of 7 stations attributed here · would write back
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Supply Resilience Orchestrator
- That orchestrator’s remit
- Owns risk event work end to end inside Supply Chain. Runs 3 lines across 18 stations, drains the repeatable share into no shared tower, and holds 4 human gates.
- Accountable person
- Director, Supply Resilience
- Sub-function
- Resilience & Risk
- Shared spine tower
- Not on the shared spine
- Hand-over points
- None — this service stays inside its function
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more