LensReading which lens this session carries.
The catalogueRevenue Growth ManagementPricing & Rate CardsTransactional

Service RO2B

Competitive Price Response

Runs transactional. Starts when a scheduled window opens. It runs 6,337 times a week across 5 stations. One of those stations stops for a person and 4 are done by an agent, 1 of them on the shared spine.

Runs a week

6,337

65 in flight right now.

Stations

5

1 person · 3 agent · 1 spine

Agent share of steps

80%

Autonomy on this service is set at 57% against a ceiling of 62%.

Decisions a person makes

1

Held by VP Pricing.

Touchless

65%

Share of runs that complete without anybody opening them.

Timetable against actual

17.3h

Actual 18.6h, 1.3h over the timetable.

Operations

The lane diagram

Read it left to right.

Person1 station and 55% of the dwellAgent3 stations and 35% of the dwellShared spine1 station and 10% of the dwell2 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Customer Relationship Management
Enterprise Data Warehouse
Configure, Price and Quote
Customer Relationship Management
Customer Relationship Management
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Detect move

AgentPrice List Maintenance Agentworkflow2h 5m4h 27m22Customer Relationship Management
2

Model response

AgentElasticity Modeling Agentworkflow2h 50m6h 20m7Enterprise Data Warehouse
3

Draft recommendation

AgentCompetitive Price Watch Agentworkflow28m1h 2m15Configure, Price and Quote
4

Approve

Held for a named human when the unit exceeds the price change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanVP Pricingpolicy8h 30m10h 44m4Customer Relationship Management
5

Apply

GBSPrice List Maintenance Agentgbs1h 35m3h 12m17Customer Relationship Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
6,337 a week is what the estate records.
Decisions handed to agents0 of 0
This service has at most one gate, so there is nothing to hand over without removing the last human decision.
People on the gates1539 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
53,864.5h
6,337 items at 510 minutes of decision each.
Agent time a week
44,147.8h
418 minutes an item, which does not compete for a person.
Gate load
100%
Inside capacity, with 0.5h of headroom.
Stations without a person
80%
1 gate left on 5 stations.
Where an item spends its time
55% waiting on a person
45% in the agent lane
An item now takes 928 minutes of worked time end to end against 928 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Competitive Price Response

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

5 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

5 stations, nothing waiting, nothing sent back

0 min of 15 hrs

now Detect move · Price List Maintenance Agent · 2.1 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 21 hrs

now Detect move · Price List Maintenance Agent · 2.1 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

3 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

3 systems attributed

0 of 3 returning records

The system register

Customer Relationship Management

Salesforce Sales Cloud · crm · bidirectional · critical

modeled

3 of 5 stations attributed here · would write back

Enterprise Data Warehouse

Snowflake · analytics · inbound · critical

modeled

1 of 5 stations attributed here · read only

Configure, Price and Quote

Salesforce CPQ · crm · inbound · high

modeled

1 of 5 stations attributed here · read only

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Pricing Orchestrator
That orchestrator’s remit
Owns price change work end to end inside Revenue Growth Management. Runs 3 lines across 16 stations, drains the repeatable share into the O2C tower, and holds 4 human gates.
Accountable person
VP Pricing
Sub-function
Pricing & Rate Cards
Shared spine tower
o2c
Hand-over points
None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Rate Card ReleaseRO2APricing Model PositionRO2C

What this page is and is not

This is a catalogue of the modeled estate.