The catalogue Revenue Growth ManagementPricing & Rate CardsTransactional

Service RO2A

Rate Card Release

Runs transactional. Starts when a request lands in the queue. It runs 5,260 times a week across 6 stations. 2 of those stations stop for a person and 4 are done by an agent, 2 of them on the shared spine.

Runs a week

5,260

93 in flight right now.

Stations

2 person · 2 agent · 2 spine

Agent share of steps

67%

Autonomy on this service is set at 57% against a ceiling of 62%.

Decisions a person makes

Held by VP Pricing.

Touchless

55%

Share of runs that complete without anybody opening them.

Timetable against actual

6.3h

Actual 5.1h, 1.2h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 85% of the dwellAgent2 stations and 9% of the dwellShared spine2 stations and 6% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Customer Relationship Management

Enterprise Data Warehouse

Customer Relationship Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Draft change	Agent	Price List Maintenance Agent	workflow	15m	35m	17	Customer Relationship Management
2	Margin impact Hands over at finance	Agent	Elasticity Modeling Agent	workflow	1h 11m	2h 33m	7	Enterprise Data Warehouse
3	Legal check Held for a named human when the unit exceeds the price change decision envelope, when confidence falls below the floor, or when a policy clause is engaged. Hands over at legal	Human	VP Pricing	policy	6h 26m	8h 43m	0	Customer Relationship Management
4	Pricing council approve Held for a named human when the unit exceeds the price change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP Pricing	policy	6h 39m	13h 9m	4	Customer Relationship Management
5	Publish	GBS	Price List Maintenance Agent	gbs	15m	29m	27	Customer Relationship Management
6	Notify sellers	GBS	Price List Maintenance Agent	gbs	40m	1h 22m	38	Customer Relationship Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

5,260 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates1967 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

68,818.3h

5,260 items at 785 minutes of decision each.

Agent time a week

12,361h

141 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 26.7h of headroom.

Stations without a person

67%

2 gates left on 6 stations.

Where an item spends its time

85% waiting on a person

15% in the agent lane

An item now takes 926 minutes of worked time end to end against 926 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Rate Card Release

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 15 hrs

now Draft change · Price List Maintenance Agent · 15 min

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 35 hrs

now Draft change · Price List Maintenance Agent · 15 min

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

2 systems attributed

0 of 2 returning records

The system register

Customer Relationship Management

Salesforce Sales Cloud · crm · bidirectional · critical

modeled

5 of 6 stations attributed here · would write back

Enterprise Data Warehouse

Snowflake · analytics · inbound · critical

modeled

1 of 6 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Pricing Orchestrator
That orchestrator’s remit: Owns price change work end to end inside Revenue Growth Management. Runs 3 lines across 16 stations, drains the repeatable share into the O2C tower, and holds 4 human gates.
Accountable person: VP Pricing
Sub-function: Pricing & Rate Cards
Shared spine tower: o2c
Hand-over points: finance, legal

Other services in this sub-function

2 alongside this one

Competitive Price ResponseRO2B Pricing Model PositionRO2C

What this page is and is not

This is a catalogue of the modeled estate. more