Service LG7A
Matter Lifecycle
Runs transactional. Starts when a scheduled window opens. It runs 5,697 times a week across 8 stations. 3 of those stations stop for a person and 5 are done by an agent, 1 of them on the shared spine.
Runs a week
5,697
131 in flight right now.
Stations
8
3 person · 4 agent · 1 spine
Agent share of steps
63%
Autonomy on this service is set at 55% against a ceiling of 58%.
Decisions a person makes
3
Held by VP Litigation.
Touchless
54%
Share of runs that complete without anybody opening them.
Timetable against actual
10.1h
Actual 7.8h, 2.3h under the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Intake | Agent | Matter Intake Agent | workflow | 4m | 7m | 4 | Contract Lifecycle Management |
| 2 | Issue legal hold | GBS | Matter Intake Agent | gbs | 49m | 1h 34m | 7 | Contract Lifecycle Management |
| 3 | Assemble chronology | Agent | Document Review Agent | workflow | 2h 53m | 5h 42m | 42 | Document and Matter Management |
| 4 | Model exposure | Agent | Chronology Builder Agent | workflow | 2h 52m | 4h 26m | 24 | Contract Lifecycle Management |
| 5 | Strategy review Held for a named human when the unit exceeds the matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | VP Litigation | policy | 2h 8m | 4h 54m | 7 | Contract Lifecycle Management |
| 6 | Counsel instruct Held for a named human when the unit exceeds the matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | VP Litigation | policy | 4h 44m | 8h 18m | 5 | Contract Lifecycle Management |
| 7 | Track | Agent | Litigation Orchestrator | workflow | 1h 25m | 2h 16m | 36 | Document and Matter Management |
| 8 | Resolve Held for a named human when the unit exceeds the matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | VP Litigation | policy | 6h 43m | 12h 24m | 6 | Contract Lifecycle Management |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
8 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
8 stations, nothing waiting, nothing sent back
0 min of 22 hrs
now Intake · Matter Intake Agent · 4 min
As the ledger has it
the same stations, plus 7 categories the estate already counts
0 min of 2.3 days
now Intake · Matter Intake Agent · 4 min
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
7 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
The separation register records a duty conflict against a sub-function and a named post, not against one procedure. more
Attestations on this estate are written against intake items, not against procedures, so a step done off the platform cannot be matched to the attestation that covers it. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
2 systems attributed
0 of 2 returning records
Contract Lifecycle Management
Icertis · legal · bidirectional · high
6 of 8 stations attributed here · would write back
Document and Matter Management
iManage · legal · inbound · medium
2 of 8 stations attributed here · read only
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Litigation Orchestrator
- That orchestrator’s remit
- Owns matter work end to end inside Legal. Runs 3 lines across 20 stations, drains the repeatable share into no shared tower, and holds 6 human gates.
- Accountable person
- VP Litigation
- Sub-function
- Litigation & Disputes
- Shared spine tower
- Not on the shared spine
- Hand-over points
- None — this service stays inside its function
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more