LensReading which lens this session carries.
The catalogueLegalCorporate & GovernanceTransactional

Service LG3C

Authority Register Update

Runs transactional. Starts when an upstream system posts an event. It runs 3,260 times a week across 5 stations. 2 of those stations stop for a person and 3 are done by an agent, 1 of them on the shared spine.

Runs a week

3,260

48 in flight right now.

Stations

5

2 person · 2 agent · 1 spine

Agent share of steps

60%

Autonomy on this service is set at 68% against a ceiling of 72%.

Decisions a person makes

2

Held by Company Secretary.

Touchless

75%

Share of runs that complete without anybody opening them.

Timetable against actual

1.3h

Actual 1.6h, 0.3h over the timetable.

Operations

The lane diagram

Read it left to right.

Person2 stations and 52% of the dwellAgent2 stations and 30% of the dwellShared spine1 station and 18% of the dwell2 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Contract Lifecycle Management
Document and Matter Management
Contract Lifecycle Management
Contract Lifecycle Management
Contract Lifecycle Management
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Detect change

AgentEntity Register Agentworkflow1h 9m1h 33m13Contract Lifecycle Management
2

Model impact

AgentBoard Pack Assembly Agentworkflow2h 19m2h 59m5Document and Matter Management
3

Legal review

Held for a named human when the unit exceeds the corporate action decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanCompany Secretarypolicy1h 27m2h 25m0Contract Lifecycle Management
4

Board approve

Held for a named human when the unit exceeds the corporate action decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanCompany Secretarypolicy4h 35m7h 9m7Contract Lifecycle Management
5

Publish

GBSEntity Register Agentgbs2h 5m3h 34m23Contract Lifecycle Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
3,260 a week is what the estate records.
Decisions handed to agents0 of 2
Cheapest decision first. The last gate never moves: something on this service always ends with a person.
People on the gates562 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
19,668.7h
3,260 items at 362 minutes of decision each.
Agent time a week
18,093h
333 minutes an item, which does not compete for a person.
Gate load
100%
Inside capacity, with 1.3h of headroom.
Stations without a person
60%
2 gates left on 5 stations.
Where an item spends its time
52% waiting on a person
48% in the agent lane
An item now takes 695 minutes of worked time end to end against 695 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Authority Register Update

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

5 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

5 stations, nothing waiting, nothing sent back

0 min of 12 hrs

now Detect change · Entity Register Agent · 1.1 hrs

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 31 hrs

now Detect change · Entity Register Agent · 1.1 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

4 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

2 systems attributed

0 of 2 returning records

The system register

Contract Lifecycle Management

Icertis · legal · bidirectional · high

modeled

4 of 5 stations attributed here · would write back

Document and Matter Management

iManage · legal · inbound · medium

modeled

1 of 5 stations attributed here · read only

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Corporate Secretariat Orchestrator
That orchestrator’s remit
Owns corporate action work end to end inside Legal. Runs 3 lines across 18 stations, drains the repeatable share into the LEGAL tower, and holds 4 human gates.
Accountable person
Company Secretary
Sub-function
Corporate & Governance
Shared spine tower
legal
Hand-over points
None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Board Meeting CycleLG3AStatutory FilingLG3B

What this page is and is not

This is a catalogue of the modeled estate.