The catalogue LegalContract LifecycleTransactional

Service LG1B

Non-standard Agreement

Runs transactional. Starts when a scheduled window opens. It runs 2,223 times a week across 7 stations. 3 of those stations stop for a person and 4 are done by an agent, 1 of them on the shared spine.

Runs a week

2,223

87 in flight right now.

Stations

3 person · 3 agent · 1 spine

Agent share of steps

57%

Autonomy on this service is set at 74% against a ceiling of 83%.

Decisions a person makes

Held by Director, Commercial Contracts.

Touchless

84%

Share of runs that complete without anybody opening them.

Timetable against actual

4.9h

Actual 5.4h, 0.5h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person3 stations and 39% of the dwellAgent3 stations and 48% of the dwellShared spine1 station and 13% of the dwell4 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Contract Lifecycle Management

Document and Matter Management

Contract Lifecycle Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Intake	Agent	Intake & Triage Agent	workflow	2h 9m	3h 53m	4	Contract Lifecycle Management
2	Risk classify	Agent	Clause Library Agent	workflow	2h 24m	3h 56m	7	Document and Matter Management
3	Counsel assign Held for a named human when the unit exceeds the contract decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Commercial Contracts	policy	2h 3m	2h 30m	7	Contract Lifecycle Management
4	Negotiate	Agent	Redline Comparison Agent	workflow	3h 4m	3h 56m	31	Contract Lifecycle Management
5	Business approve Held for a named human when the unit exceeds the contract decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Commercial Contracts	policy	3h 22m	4h 10m	0	Contract Lifecycle Management
6	Counsel sign Held for a named human when the unit exceeds the contract decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Commercial Contracts	policy	45m	1h 25m	2	Contract Lifecycle Management
7	Execute	GBS	Intake & Triage Agent	gbs	2h 6m	4h 56m	36	Contract Lifecycle Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

2,223 a week is what the estate records. more

Decisions handed to agents0 of 3

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates392 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

13,708.5h

2,223 items at 370 minutes of decision each.

Agent time a week

21,600.2h

583 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 11.5h of headroom.

Stations without a person

57%

3 gates left on 7 stations.

Where an item spends its time

39% waiting on a person

61% in the agent lane

An item now takes 953 minutes of worked time end to end against 953 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Non-standard Agreement

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

7 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 16 hrs

now Intake · Intake & Triage Agent · 2.1 hrs

As the ledger has it

the same stations, plus 5 categories the estate already counts

0 min of 37 hrs

now Intake · Intake & Triage Agent · 2.1 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

5 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Attestations on this estate are written against intake items, not against procedures, so a step done off the platform cannot be matched to the attestation that covers it. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

2 systems attributed

0 of 2 returning records

The system register

Contract Lifecycle Management

Icertis · legal · bidirectional · high

modeled

6 of 7 stations attributed here · would write back

Document and Matter Management

iManage · legal · inbound · medium

modeled

1 of 7 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Contract Lifecycle Orchestrator
That orchestrator’s remit: Owns contract work end to end inside Legal. Runs 3 lines across 20 stations, drains the repeatable share into the LEGAL tower, and holds 5 human gates.
Accountable person: Director, Commercial Contracts
Sub-function: Contract Lifecycle
Shared spine tower: legal
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Standard AgreementLG1A Obligation MonitoringLG1C

What this page is and is not

This is a catalogue of the modeled estate. more