LensReading which lens this session carries.
The catalogueLegalContract LifecycleTransactional

Service LG1A

Standard Agreement

Runs transactional. Starts when a scheduled window opens. It runs 6,513 times a week across 9 stations. One of those stations stops for a person and 8 are done by an agent, 7 of them on the shared spine.

Runs a week

6,513

238 in flight right now.

Stations

9

1 person · 1 agent · 7 spine

Agent share of steps

89%

Autonomy on this service is set at 74% against a ceiling of 83%.

Decisions a person makes

1

Held by Director, Commercial Contracts.

Touchless

77%

Share of runs that complete without anybody opening them.

Timetable against actual

9.0h

Actual 9.5h, 0.5h over the timetable.

Operations

The lane diagram

Read it left to right.

Person1 station and 30% of the dwellAgent1 station and 11% of the dwellShared spine7 stations and 59% of the dwell4 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Contract Lifecycle Management
Contract Lifecycle Management
Contract Lifecycle Management
Contract Lifecycle Management
Contract Lifecycle Management
Contract Lifecycle Management
Contract Lifecycle Management
Contract Lifecycle Management
Contract Lifecycle Management
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Intake

GBSIntake & Triage Agentgbs1h 11m2h 10m22Contract Lifecycle Management
2

Triage

GBSIntake & Triage Agentgbs2h 4m4h 10m38Contract Lifecycle Management
3

Select template

GBSIntake & Triage Agentgbs1h 58m3h 6m40Contract Lifecycle Management
4

Draft

GBSIntake & Triage Agentgbs3h 4m5h 7m19Contract Lifecycle Management
5

Counterparty redline

AgentFallback Position Agentworkflow2h 26m2h 50m31Contract Lifecycle Management
6

Auto-accept in-policy

GBSIntake & Triage Agentgbs2h 24m4h 30m14Contract Lifecycle Management
7

Counsel review

Held for a named human when the unit exceeds the contract decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanDirector, Commercial Contractspolicy7h 2m14h 59m9Contract Lifecycle Management
8

Execute

GBSIntake & Triage Agentgbs1h 10m2h 46m38Contract Lifecycle Management
9

Extract obligations

GBSIntake & Triage Agentgbs1h 50m3h 1m27Contract Lifecycle Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
6,513 a week is what the estate records.
Decisions handed to agents0 of 0
This service has at most one gate, so there is nothing to hand over without removing the last human decision.
People on the gates1309 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
45,808.1h
6,513 items at 422 minutes of decision each.
Agent time a week
104,967.9h
967 minutes an item, which does not compete for a person.
Gate load
100%
Inside capacity, with 6.9h of headroom.
Stations without a person
89%
1 gate left on 9 stations.
Where an item spends its time
30% waiting on a person
70% in the agent lane
An item now takes 1,389 minutes of worked time end to end against 1,389 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Standard Agreement

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

9 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

9 stations, nothing waiting, nothing sent back

0 min of 23 hrs

now Intake · Intake & Triage Agent · 1.2 hrs

As the ledger has it

the same stations, plus 5 categories the estate already counts

0 min of 48 hrs

now Intake · Intake & Triage Agent · 1.2 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

5 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

The separation register records a duty conflict against a sub-function and a named post, not against one procedure.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

1 systems attributed

0 of 1 returning records

The system register

Contract Lifecycle Management

Icertis · legal · bidirectional · high

modeled

9 of 9 stations attributed here · would write back

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Contract Lifecycle Orchestrator
That orchestrator’s remit
Owns contract work end to end inside Legal. Runs 3 lines across 20 stations, drains the repeatable share into the LEGAL tower, and holds 5 human gates.
Accountable person
Director, Commercial Contracts
Sub-function
Contract Lifecycle
Shared spine tower
legal
Hand-over points
None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Non-standard AgreementLG1BObligation MonitoringLG1C

What this page is and is not

This is a catalogue of the modeled estate.