The catalogue Human ResourcesLearning & DevelopmentTransactional

Service HR6C

Content Build

Runs transactional. Starts when a threshold is crossed. It runs 5,480 times a week across 5 stations. 2 of those stations stop for a person and 3 are done by an agent, none of them on the shared spine.

Runs a week

5,480

110 in flight right now.

Stations

2 person · 3 agent · 0 spine

Agent share of steps

60%

Autonomy on this service is set at 73% against a ceiling of 82%.

Decisions a person makes

Held by Director, Learning & Capability.

Touchless

81%

Share of runs that complete without anybody opening them.

Timetable against actual

8.4h

Actual 9.3h, 0.9h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 57% of the dwellAgent3 stations and 43% of the dwellShared spine0 stations and 0% of the dwell3 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Recruiting and Applicant Tracking

Core HR and Payroll

Workforce Management

Core HR and Payroll

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Brief	Agent	Skills Gap Agent	workflow	1h 58m	2h 17m	45	Core HR and Payroll
2	Draft content	Agent	Curriculum Curation Agent	workflow	3h 5m	4h 30m	18	Recruiting and Applicant Tracking
3	SME review Held for a named human when the unit exceeds the learning path decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Learning & Capability	policy	1h 58m	4h 17m	0	Core HR and Payroll
4	Brand check	Agent	Content Generation Agent	workflow	34m	44m	45	Workforce Management
5	Publish Held for a named human when the unit exceeds the learning path decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Learning & Capability	policy	5h 35m	12h 37m	2	Core HR and Payroll

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

5,480 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates1183 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

41,374h

5,480 items at 453 minutes of decision each.

Agent time a week

30,779.3h

337 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 31h of headroom.

Stations without a person

60%

2 gates left on 5 stations.

Where an item spends its time

57% waiting on a person

43% in the agent lane

An item now takes 790 minutes of worked time end to end against 790 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Content Build

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

5 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

5 stations, nothing waiting, nothing sent back

0 min of 13 hrs

now Brief · Skills Gap Agent · 2.0 hrs

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 32 hrs

now Brief · Skills Gap Agent · 2.0 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

3 of 5 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

1 of 5 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

1 of 5 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: L&D Orchestrator
That orchestrator’s remit: Owns learning path work end to end inside Human Resources. Runs 4 lines across 23 stations, drains the repeatable share into the H2R tower, and holds 4 human gates.
Accountable person: Director, Learning & Capability
Sub-function: Learning & Development
Shared spine tower: Not on the shared spine
Hand-over points: None — this service stays inside its function

Other services in this sub-function

3 alongside this one

Skill Gap-to-CapabilityHR6A Compliance Training CycleHR6B Capability Investment PositionHR6D

What this page is and is not

This is a catalogue of the modeled estate. more