Service HR5C
PIP Lifecycle
Runs transactional. Starts when a threshold is crossed. It runs 4,311 times a week across 7 stations. 3 of those stations stop for a person and 4 are done by an agent, none of them on the shared spine.
Runs a week
4,311
117 in flight right now.
Stations
7
3 person · 4 agent · 0 spine
Agent share of steps
57%
Autonomy on this service is set at 49% against a ceiling of 55%.
Decisions a person makes
3
Held by Director, Performance & Talent.
Touchless
52%
Share of runs that complete without anybody opening them.
Timetable against actual
21.2h
Actual 18.1h, 3.1h under the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Trigger | Agent | Goal Cascade Agent | workflow | 23m | 55m | 45 | Core HR and Payroll |
| 2 | Evidence pack | Agent | Continuous Feedback Agent | workflow | 24m | 52m | 21 | Recruiting and Applicant Tracking |
| 3 | Legal check Held for a named human when the unit exceeds the review decision envelope, when confidence falls below the floor, or when a policy clause is engaged. Hands over at legal | Human | Director, Performance & Talent | policy | 1h 40m | 3h 16m | 3 | Core HR and Payroll |
| 4 | Manager decision Held for a named human when the unit exceeds the review decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Director, Performance & Talent | policy | 8h 42m | 13h 44m | 8 | Core HR and Payroll |
| 5 | Plan draft | Agent | PIP Drafting Agent | workflow | 2h 7m | 4h 49m | 22 | Workforce Management |
| 6 | Monitor | Agent | Rating Distribution Monitor | workflow | 3h 5m | 4h 23m | 10 | Core HR and Payroll |
| 7 | Outcome Held for a named human when the unit exceeds the review decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Director, Performance & Talent | policy | 2h 14m | 3h 39m | 8 | Core HR and Payroll |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
7 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
7 stations, nothing waiting, nothing sent back
0 min of 19 hrs
now Trigger · Goal Cascade Agent · 23 min
As the ledger has it
the same stations, plus 5 categories the estate already counts
0 min of 39 hrs
now Trigger · Goal Cascade Agent · 23 min
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
5 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Attestations on this estate are written against intake items, not against procedures, so a step done off the platform cannot be matched to the attestation that covers it. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
3 systems attributed
0 of 3 returning records
Core HR and Payroll
Workday HCM · hcm · bidirectional · critical
5 of 7 stations attributed here · would write back
Recruiting and Applicant Tracking
Greenhouse · hcm · inbound · medium
1 of 7 stations attributed here · read only
Workforce Management
NICE WFM · service · inbound · medium
1 of 7 stations attributed here · read only
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Performance Orchestrator
- That orchestrator’s remit
- Owns review work end to end inside Human Resources. Runs 3 lines across 19 stations, drains the repeatable share into the H2R tower, and holds 6 human gates.
- Accountable person
- Director, Performance & Talent
- Sub-function
- Performance Management
- Shared spine tower
- Not on the shared spine
- Hand-over points
- legal
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more