The catalogue Human ResourcesPerformance ManagementTransactional

Service HR5B

Year-end & Calibration

Runs transactional. Starts when an upstream system posts an event. It runs 1,431 times a week across 7 stations. 2 of those stations stop for a person and 5 are done by an agent, 1 of them on the shared spine.

Runs a week

1,431

109 in flight right now.

Stations

2 person · 4 agent · 1 spine

Agent share of steps

71%

Autonomy on this service is set at 49% against a ceiling of 55%.

Decisions a person makes

Held by Director, Performance & Talent.

Touchless

59%

Share of runs that complete without anybody opening them.

Timetable against actual

10.8h

Actual 10.7h, 0.1h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 25% of the dwellAgent4 stations and 67% of the dwellShared spine1 station and 8% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Recruiting and Applicant Tracking

Workforce Management

Core HR and Payroll

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Assemble evidence	Agent	Goal Cascade Agent	workflow	1h 8m	2h 22m	23	Core HR and Payroll
2	Draft reviews	Agent	Continuous Feedback Agent	workflow	33m	1h 18m	12	Recruiting and Applicant Tracking
3	Bias scan	Agent	Calibration Prep Agent	workflow	2h 56m	4h 24m	23	Workforce Management
4	Calibration pack	Agent	Review Quality Agent	workflow	2h 3m	4h 34m	41	Core HR and Payroll
5	Calibration session Held for a named human when the unit exceeds the review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Performance & Talent	policy	45m	1h 17m	6	Core HR and Payroll
6	Rating lock Held for a named human when the unit exceeds the review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Performance & Talent	policy	1h 45m	4h	2	Core HR and Payroll
7	Publish	GBS	Goal Cascade Agent	gbs	51m	1h 6m	2	Core HR and Payroll

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

1,431 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates103 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

3,577.5h

1,431 items at 150 minutes of decision each.

Agent time a week

10,756.4h

451 minutes an item, which does not compete for a person.

Gate load

99%

Inside capacity, with 27.5h of headroom.

Stations without a person

71%

2 gates left on 7 stations.

Where an item spends its time

25% waiting on a person

75% in the agent lane

An item now takes 601 minutes of worked time end to end against 601 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Year-end & Calibration

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

7 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 10 hrs

now Assemble evidence · Goal Cascade Agent · 1.1 hrs

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 29 hrs

now Assemble evidence · Goal Cascade Agent · 1.1 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

5 of 7 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

1 of 7 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

1 of 7 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Performance Orchestrator
That orchestrator’s remit: Owns review work end to end inside Human Resources. Runs 3 lines across 19 stations, drains the repeatable share into the H2R tower, and holds 6 human gates.
Accountable person: Director, Performance & Talent
Sub-function: Performance Management
Shared spine tower: h2r
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Goal CycleHR5A PIP LifecycleHR5C

What this page is and is not

This is a catalogue of the modeled estate. more