LensReading which lens this session carries.
The catalogueHuman ResourcesStrategic Workforce PlanningAnalytical

Service HR1A

Annual Plan Build

Runs analytical. Starts when the reporting period closes. It runs 89 times a week across 9 stations. One of those stations stops for a person and 8 are done by an agent, none of them on the shared spine.

Runs a week

89

154 in flight right now.

Stations

9

1 person · 8 agent · 0 spine

Agent share of steps

89%

Autonomy on this service is set at 38% against a ceiling of 62%.

Decisions a person makes

1

Held by VP Workforce Strategy.

Touchless

38%

Share of runs that complete without anybody opening them.

Timetable against actual

206.7h

Actual 244.9h, 38.2h over the timetable.

Operations

The lane diagram

Read it left to right.

Person1 station and 27% of the dwellAgent8 stations and 73% of the dwellShared spine0 stations and 0% of the dwell2 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Core HR and Payroll
Recruiting and Applicant Tracking
Workforce Management
Core HR and Payroll
Recruiting and Applicant Tracking
Workforce Management
Core HR and Payroll
Core HR and Payroll
Recruiting and Applicant Tracking
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Frame demand

AgentDemand Forecast Agentworkflow13h 37m26h 29m3Core HR and Payroll
2

Model supply

AgentSupply & Attrition Model Agentworkflow10h 7m19h 1m13Recruiting and Applicant Tracking
3

Map skills gap

AgentSkills Taxonomy Agentworkflow14h 55m22h 14m26Workforce Management
4

Cost scenarios

AgentBuild-Buy-Borrow Agentworkflow9h 55m17h 52m36Core HR and Payroll
5

Location view

AgentHeadcount Scenario Agentworkflow12h 50m24h 45m0Recruiting and Applicant Tracking
6

Draft plan

AgentLocation Strategy Agentworkflow14h 26m32h 24m18Workforce Management
7

Challenge

AgentWorkforce Strategy Agentworkflow8h 21m14h 10m42Core HR and Payroll
8

Ratify

Held for a named human when the unit exceeds the plan scenario decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanVP Workforce Strategypolicy36h 53m83h 5m6Core HR and Payroll
9

Publish

AgentWorkforce Planning Orchestratorworkflow14h 10m28h 19m10Recruiting and Applicant Tracking

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
89 a week is what the estate records.
Decisions handed to agents0 of 0
This service has at most one gate, so there is nothing to hand over without removing the last human decision.
People on the gates94 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
3,282.6h
89 items at 2,213 minutes of decision each.
Agent time a week
8,753.2h
5,901 minutes an item, which does not compete for a person.
Gate load
100%
Inside capacity, with 7.4h of headroom.
Stations without a person
89%
1 gate left on 9 stations.
Where an item spends its time
27% waiting on a person
73% in the agent lane
An item now takes 8,114 minutes of worked time end to end against 8,114 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Annual Plan Build

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

9 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

9 stations, nothing waiting, nothing sent back

0 min of 5.6 days

now Frame demand · Demand Forecast Agent · 14 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 5.8 days

now Frame demand · Demand Forecast Agent · 14 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

3 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

4 of 9 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

3 of 9 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

2 of 9 stations attributed here · read only

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Workforce Planning Orchestrator
That orchestrator’s remit
Owns plan scenario work end to end inside Human Resources. Runs 3 lines across 22 stations, drains the repeatable share into the P2P tower, and holds 3 human gates.
Accountable person
VP Workforce Strategy
Sub-function
Strategic Workforce Planning
Shared spine tower
Not on the shared spine
Hand-over points
None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Quarterly Re-forecastHR1BBuild-Buy-Borrow PositionHR1C

What this page is and is not

This is a catalogue of the modeled estate.