The catalogue Human ResourcesHR AI-ITTransactional

Service HR11C

Agent Onboarding & Certification

Runs transactional. Starts when a scheduled window opens. It runs 3,742 times a week across 7 stations. 2 of those stations stop for a person and 5 are done by an agent, none of them on the shared spine.

Runs a week

3,742

171 in flight right now.

Stations

2 person · 5 agent · 0 spine

Agent share of steps

71%

Autonomy on this service is set at 66% against a ceiling of 74%.

Decisions a person makes

Held by Director, HR Technology.

Touchless

75%

Share of runs that complete without anybody opening them.

Timetable against actual

4.5h

Actual 3.9h, 0.6h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 51% of the dwellAgent5 stations and 49% of the dwellShared spine0 stations and 0% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Recruiting and Applicant Tracking

Workforce Management

Core HR and Payroll

Recruiting and Applicant Tracking

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Register agent	Agent	HRIS Data Quality Agent	workflow	1h 39m	2h 32m	13	Core HR and Payroll
2	Scope authority	Agent	Integration Health Monitor	workflow	2h 55m	5h 4m	36	Recruiting and Applicant Tracking
3	Shadow run	Agent	Agent Performance Monitor	workflow	3h 9m	4h 33m	35	Workforce Management
4	Evidence review	Agent	Access & SoD Agent	workflow	53m	1h 13m	37	Core HR and Payroll
5	Authority approve Held for a named human when the unit exceeds the change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, HR Technology	policy	8h 2m	9h 58m	8	Core HR and Payroll
6	Promote level Held for a named human when the unit exceeds the change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, HR Technology	policy	2h 5m	3h 1m	6	Core HR and Payroll
7	Monitor	Agent	HR Tech Strategy Agent	workflow	1h 12m	1h 28m	36	Recruiting and Applicant Tracking

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

3,742 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates1082 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

37,856.6h

3,742 items at 607 minutes of decision each.

Agent time a week

36,671.6h

588 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 13.4h of headroom.

Stations without a person

71%

2 gates left on 7 stations.

Where an item spends its time

51% waiting on a person

49% in the agent lane

An item now takes 1,195 minutes of worked time end to end against 1,195 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Agent Onboarding & Certification

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

7 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 20 hrs

now Register agent · HRIS Data Quality Agent · 1.6 hrs

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 39 hrs

now Register agent · HRIS Data Quality Agent · 1.6 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

4 of 7 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

2 of 7 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

1 of 7 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: HR Tech Orchestrator
That orchestrator’s remit: Owns change work end to end inside Human Resources. Runs 3 lines across 19 stations, drains the repeatable share into the H2R tower, and holds 4 human gates.
Accountable person: Director, HR Technology
Sub-function: HR AI-IT
Shared spine tower: Not on the shared spine
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Data Quality RemediationHR11A System Change ReleaseHR11B

What this page is and is not

This is a catalogue of the modeled estate. more