The catalogue Human ResourcesHR AI-ITTransactional

Service HR11B

System Change Release

Runs transactional. Starts when a threshold is crossed. It runs 4,876 times a week across 7 stations. One of those stations stops for a person and 6 are done by an agent, none of them on the shared spine.

Runs a week

4,876

168 in flight right now.

Stations

1 person · 6 agent · 0 spine

Agent share of steps

86%

Autonomy on this service is set at 66% against a ceiling of 74%.

Decisions a person makes

Held by Director, HR Technology.

Touchless

74%

Share of runs that complete without anybody opening them.

Timetable against actual

18.8h

Actual 16.0h, 2.8h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person1 station and 9% of the dwellAgent6 stations and 91% of the dwellShared spine0 stations and 0% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Recruiting and Applicant Tracking

Workforce Management

Core HR and Payroll

Recruiting and Applicant Tracking

Workforce Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Request	Agent	HRIS Data Quality Agent	workflow	3h 3m	3h 34m	42	Core HR and Payroll
2	Impact scan	Agent	Integration Health Monitor	workflow	28m	39m	9	Recruiting and Applicant Tracking
3	Build	Agent	Agent Performance Monitor	workflow	1h 17m	2h 34m	41	Workforce Management
4	Test	Agent	Access & SoD Agent	workflow	55m	2h 7m	15	Core HR and Payroll
5	CAB approve Held for a named human when the unit exceeds the change decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, HR Technology	policy	46m	56m	7	Core HR and Payroll
6	Deploy	Agent	Vendor & License Agent	workflow	12m	21m	10	Recruiting and Applicant Tracking
7	Verify	Agent	HR Tech Strategy Agent	workflow	1h 57m	2h 16m	44	Workforce Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

4,876 a week is what the estate records. more

Decisions handed to agents0 of 0

This service has at most one gate, so there is nothing to hand over without removing the last human decision.

People on the gates107 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

3,738.3h

4,876 items at 46 minutes of decision each.

Agent time a week

38,357.9h

472 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 6.7h of headroom.

Stations without a person

86%

1 gate left on 7 stations.

Where an item spends its time

91% in the agent lane

An item now takes 518 minutes of worked time end to end against 518 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on System Change Release

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

7 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 8.6 hrs

now Request · HRIS Data Quality Agent · 3.0 hrs

As the ledger has it

the same stations, plus 2 categories the estate already counts

0 min of 10 hrs

now Request · HRIS Data Quality Agent · 3.0 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

2 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

3 of 7 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

2 of 7 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

2 of 7 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: HR Tech Orchestrator
That orchestrator’s remit: Owns change work end to end inside Human Resources. Runs 3 lines across 19 stations, drains the repeatable share into the H2R tower, and holds 4 human gates.
Accountable person: Director, HR Technology
Sub-function: HR AI-IT
Shared spine tower: Not on the shared spine
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Data Quality RemediationHR11A Agent Onboarding & CertificationHR11C

What this page is and is not

This is a catalogue of the modeled estate. more