Service FI7C

Tax Position Paper

Runs judgment. Starts when a leadership team frames the question. It runs 2 times a week across 7 stations. 2 of those stations stop for a person and 5 are done by an agent, none of them on the shared spine.

Runs a week

121 in flight right now.

Stations

2 person · 5 agent · 0 spine

Agent share of steps

71%

Autonomy on this service is set at 60% against a ceiling of 72%.

Decisions a person makes

Held by VP Tax.

Touchless

37%

Share of runs that complete without anybody opening them.

Timetable against actual

603.9h

Actual 566.4h, 37.5h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 34% of the dwellAgent5 stations and 66% of the dwellShared spine0 stations and 0% of the dwell1 crossing between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Enterprise Data Warehouse

Group ERP — Financials

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Frame	Agent	Provision Agent	strategy	14h 27m	17h 30m	9	Enterprise Data Warehouse
2	Research	Agent	Compliance Calendar Agent	strategy	69h 50m	120h 53m	28	Enterprise Data Warehouse
3	Model exposure	Agent	Indirect Tax Agent	strategy	32h 18m	58h 43m	30	Enterprise Data Warehouse
4	Draft position	Agent	Transfer Pricing Agent	strategy	53h 34m	119h 13m	46	Enterprise Data Warehouse
5	Challenge	Agent	Tax Authority Correspondence Agent	strategy	30h 29m	66h 14m	1	Enterprise Data Warehouse
6	Tax director ratify Held for a named human when the unit exceeds the tax filing decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP Tax	policy	68h 7m	83h 22m	1	Group ERP — Financials
7	Counsel concur Held for a named human when the unit exceeds the tax filing decision envelope, when confidence falls below the floor, or when a policy clause is engaged. Hands over at legal	Human	VP Tax	policy	36h 15m	82h 34m	6	Group ERP — Financials

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

2 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates6 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

208.7h

2 items at 6,262 minutes of decision each.

Agent time a week

401.3h

12,038 minutes an item, which does not compete for a person.

Gate load

99%

Inside capacity, with 1.3h of headroom.

Stations without a person

71%

2 gates left on 7 stations.

Where an item spends its time

34% waiting on a person

66% in the agent lane

An item now takes 18,300 minutes of worked time end to end against 18,300 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Tax Position Paper

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

7 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 12.7 days

now Frame · Provision Agent · 14 hrs

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 13.5 days

now Frame · Provision Agent · 14 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

2 systems attributed

0 of 2 returning records

The system register

Enterprise Data Warehouse

Snowflake · analytics · inbound · critical

modeled

5 of 7 stations attributed here · read only

Group ERP — Financials

SAP S/4HANA · ledger · bidirectional · critical

modeled

2 of 7 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Tax Orchestrator
That orchestrator’s remit: Owns tax filing work end to end inside Finance. Runs 3 lines across 19 stations, drains the repeatable share into the R2R tower, and holds 5 human gates.
Accountable person: VP Tax
Sub-function: Tax
Shared spine tower: Not on the shared spine
Hand-over points: legal

Other services in this sub-function

2 alongside this one

Tax ProvisionFI7A Indirect Tax FilingFI7B

What this page is and is not

This is a catalogue of the modeled estate. more