Service FI7A

Tax Provision

Runs transactional. Starts when an upstream system posts an event. It runs 6,008 times a week across 6 stations. 2 of those stations stop for a person and 4 are done by an agent, 4 of them on the shared spine.

Runs a week

6,008

116 in flight right now.

Stations

2 person · 0 agent · 4 spine

Agent share of steps

67%

Autonomy on this service is set at 60% against a ceiling of 72%.

Decisions a person makes

Held by VP Tax.

Touchless

65%

Share of runs that complete without anybody opening them.

Timetable against actual

12.3h

Actual 12.0h, 0.3h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 68% of the dwellAgent0 stations and 0% of the dwellShared spine4 stations and 32% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Group ERP — Financials

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Assemble data	GBS	Provision Agent	gbs	2h 54m	5h 56m	24	Group ERP — Financials
2	Calculate provision	GBS	Provision Agent	gbs	2h 41m	5h 53m	44	Group ERP — Financials
3	Reconcile	GBS	Provision Agent	gbs	1h 37m	3h 31m	14	Group ERP — Financials
4	Tax director review Held for a named human when the unit exceeds the tax filing decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP Tax	policy	8h 17m	12h 34m	1	Group ERP — Financials
5	Controller sign Held for a named human when the unit exceeds the tax filing decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP Tax	policy	7h 30m	14h 59m	6	Group ERP — Financials
6	Post Hands over at finance	GBS	Provision Agent	gbs	15m	29m	27	Group ERP — Financials

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

6,008 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates2710 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

94,826.3h

6,008 items at 947 minutes of decision each.

Agent time a week

44,759.6h

447 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 23.7h of headroom.

Stations without a person

67%

2 gates left on 6 stations.

Where an item spends its time

68% waiting on a person

32% in the agent lane

An item now takes 1,394 minutes of worked time end to end against 1,394 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Tax Provision

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 23 hrs

now Assemble data · Provision Agent · 2.9 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 39 hrs

now Assemble data · Provision Agent · 2.9 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

3 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

1 systems attributed

0 of 1 returning records

The system register

Group ERP — Financials

SAP S/4HANA · ledger · bidirectional · critical

modeled

6 of 6 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Tax Orchestrator
That orchestrator’s remit: Owns tax filing work end to end inside Finance. Runs 3 lines across 19 stations, drains the repeatable share into the R2R tower, and holds 5 human gates.
Accountable person: VP Tax
Sub-function: Tax
Shared spine tower: r2r
Hand-over points: finance

Other services in this sub-function

2 alongside this one

Indirect Tax FilingFI7B Tax Position PaperFI7C

What this page is and is not

This is a catalogue of the modeled estate. more