Connector registry
Genesys Cloud CX · service
Contact Center Platform
Interaction volume, routing outcomes and handle time. The service desk figures on the tower views come from here.
Inside commitmentModeled feed
Last successful sync
13 min ago
commitment 15 min
Freshness against commitment
87%
of the window used
Records in scope
8,600,000
rows the connector is entitled to read
Facts traced to it
322
field-level lineage entries
Reconciliations
0
0 breaks open
Quality gates using it
0
intake checks that call this system
Connection
Authentication
OAuth 2.0 client credentials
Direction
bidirectional
Writes back
Yes — the platform can post into this system
Criticality
high
Owning team
Service Operations
Named owner
T. Abara
Tenant
acme-global
Committed freshness
15 min
Functions that depend on it
How its values are transformed
Derived161
Aggregated161
Sync history
4 most recent attempts
| Run | Started | Duration | Read | Written | Failed | Outcome |
|---|---|---|---|---|---|---|
| SYN-CCAAS-01 | 17 min ago | 451s | 50,680 | 8,241 | 0 | succeeded Completed inside the committed window. |
| SYN-CCAAS-02 | 47 min ago | 862s | 67,330 | 11,855 | 0 | succeeded Completed inside the committed window. |
| SYN-CCAAS-03 | 77 min ago | 739s | 68,866 | 6,551 | 0 | succeeded Completed inside the committed window. |
| SYN-CCAAS-04 | 1.8 hr ago | 90s | 26,247 | 5,042 | 0 | succeeded Completed inside the committed window. |
Reconciliations against this system
Nothing on this platform is reconciled against this system yet. That is a gap, not a clean result.
Sample of the facts read from it
First twelve of the lineage register
Interaction volume by queueAggregated
ConversationAggregate.offered, handled · extracted 25 min ago · confidence 0.97
Aggregated to queue and interval.
Average handle timeDerived
ConversationAggregate.talkTime, holdTime, wrapTime · extracted 22 min ago · confidence 0.94
Talk plus hold plus wrap, averaged by queue and interval.
Average handle timeDerived
ConversationAggregate.talkTime, holdTime, wrapTime · extracted 34 min ago · confidence 0.94
Talk plus hold plus wrap, averaged by queue and interval.
Interaction volume by queueAggregated
ConversationAggregate.offered, handled · extracted 17 min ago · confidence 0.97
Aggregated to queue and interval.
Interaction volume by queueAggregated
ConversationAggregate.offered, handled · extracted 37 min ago · confidence 0.97
Aggregated to queue and interval.
Average handle timeDerived
ConversationAggregate.talkTime, holdTime, wrapTime · extracted 20 min ago · confidence 0.94
Talk plus hold plus wrap, averaged by queue and interval.
Average handle timeDerived
ConversationAggregate.talkTime, holdTime, wrapTime · extracted 23 min ago · confidence 0.94
Talk plus hold plus wrap, averaged by queue and interval.
Interaction volume by queueAggregated
ConversationAggregate.offered, handled · extracted 25 min ago · confidence 0.97
Aggregated to queue and interval.
Average handle timeDerived
ConversationAggregate.talkTime, holdTime, wrapTime · extracted 15 min ago · confidence 0.94
Talk plus hold plus wrap, averaged by queue and interval.
Interaction volume by queueAggregated
ConversationAggregate.offered, handled · extracted 16 min ago · confidence 0.97
Aggregated to queue and interval.
Interaction volume by queueAggregated
ConversationAggregate.offered, handled · extracted 15 min ago · confidence 0.97
Aggregated to queue and interval.
Average handle timeDerived
ConversationAggregate.talkTime, holdTime, wrapTime · extracted 32 min ago · confidence 0.94
Talk plus hold plus wrap, averaged by queue and interval.