Ticket at reroute
Maeve Costa
Information Technology · Service Desk · IT1C Escalation Handling
$51k
value
92%
confidence
27
people affected
5h 22m
age
5h 25m
sla
50%
progress
Currently held by
IT spine
Running in the shared AI GBS spine
Raised by
Elena Muller
Requester of record
At station
Reroute
AI GBS layer · station 2 of 4
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared detect breach risk
-322mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Holding at reroute
-161mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Notify owner
run by Director, Service Desk · Policy layer
Held for a named human when the unit exceeds the ticket decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Service Desk
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.