Ticket at close
Hannah Tanaka
Information Technology · Service Desk · IT1A Ticket-to-Resolution
$82k
value
93%
confidence
25
people affected
2h 46m
age
4h 9m
sla
100%
progress
Currently held by
IT spine
Running in the shared AI GBS spine
Raised by
Ines Nakamura
Requester of record
At station
Close
AI GBS layer · station 8 of 8
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared auto-resolve
-166mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Cleared escalate to tier 2
-133mEscalation Routing Agent
Inputs, rule version and output hash written to the evidence log
Cleared resolve
-100mSatisfaction Agent
Inputs, rule version and output hash written to the evidence log
Cleared confirm
-66mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Holding at close
-33mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.