Ticket at close
Hannah Tanaka
Information Technology · Service Desk · IT1A Ticket-to-Resolution
$82k
value
93%
confidence
25
people affected
2h 46m
age
4h 9m
sla
100%
progress
Currently held by
IT spine
Running in the shared AI GBS spine
Raised by
Ines Nakamura
Requester of record
At station
Close
AI GBS layer · station 8 of 8
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared auto-resolve
-166mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Cleared escalate to tier 2
-133mEscalation Routing Agent
Inputs, rule version and output hash written to the evidence log
Cleared resolve
-100mSatisfaction Agent
Inputs, rule version and output hash written to the evidence log
Cleared confirm
-66mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Holding at close
-33mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
This is the last station. Once it clears, the unit closes and the outcome is booked.
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.