Ticket at close
Jonas Kowalski
Information Technology · Service Desk · IT1A Ticket-to-Resolution
$79k
value
54%
confidence
12
people affected
5h 2m
age
4h 9m
sla
100%
progress
Currently held by
Director, Service Desk
A person owns the next move
Raised by
Nadia Kowalski
Requester of record
At station
Close
AI GBS layer · station 8 of 8
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared auto-resolve
-302mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Cleared escalate to tier 2
-242mEscalation Routing Agent
Inputs, rule version and output hash written to the evidence log
Cleared resolve
-181mSatisfaction Agent
Inputs, rule version and output hash written to the evidence log
Cleared confirm
-121mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Holding at close
-60mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
This is the last station. more
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 53m · 12 people or records downstream of this decision