Ticket at classify
Priya Petrov
Information Technology · Service Desk · IT1A Ticket-to-Resolution
$90k
value
86%
confidence
27
people affected
7h 33m
age
4h 20m
sla
25%
progress
Currently held by
IT spine
Running in the shared AI GBS spine
Raised by
Priya Ellery
Requester of record
At station
Classify
AI GBS layer · station 2 of 8
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared intake
-453mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Holding at classify
-227mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Retrieve knowledge
run by Intake & Classification Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 3h 13m · 27 people or records downstream of this decision