Ticket at classify
Priya Petrov
Information Technology · Service Desk · IT1A Ticket-to-Resolution
$90k
value
86%
confidence
27
people affected
7h 33m
age
4h 20m
sla
25%
progress
Currently held by
IT spine
Running in the shared AI GBS spine
Raised by
Priya Ellery
Requester of record
At station
Classify
AI GBS layer · station 2 of 8
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared intake
-453mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Holding at classify
-227mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Retrieve knowledge
run by Intake & Classification Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Plain reading of the current state
Green. The agent completed this station inside its authority envelope, the confidence threshold was met, and no gate rule was triggered. Nobody was asked to look at it.
Past SLA by 3h 13m · 27 people or records downstream of this decision