Ticket at escalate to tier 2
Sanjay Sorensen
Information Technology · Service Desk · IT1A Ticket-to-Resolution
$88k
value
45%
confidence
396
people affected
25m
age
29m
sla
63%
progress
Currently held by
Director, Service Desk
A person owns the next move
Raised by
Ines Kaplan
Requester of record
At station
Escalate to tier 2
Workflow layer · station 5 of 8
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared intake
-25mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Cleared classify
-20mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Cleared retrieve knowledge
-15mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Cleared auto-resolve
-10mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Holding at escalate to tier 2
-5mEscalation Routing Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Resolve
run by Satisfaction Agent · Workflow layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Why the signal is what it is
Derived from time against commitment, not from the state
Green. This item is still inside the time it was committed to, and it is not close enough to that line for its materiality to pull it forward. Green says nothing about who holds it: an item can be green and sitting with a person.