Ticket at intake
Sofia Ito
Information Technology · Service Desk · IT1A Ticket-to-Resolution
$76k
value
79%
confidence
29
people affected
3h 31m
age
2h 31m
sla
13%
progress
Currently held by
IT spine
Running in the shared AI GBS spine
Raised by
Farrah Bianchi
Requester of record
At station
Intake
AI GBS layer · station 1 of 8
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Holding at intake
-211mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Classify
run by Intake & Classification Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Plain reading of the current state
Amber. The agent completed the work but the outcome fell into a sampling band, so it posted evidence for review rather than closing silently. Work carries on; a human confirms after the fact.
Past SLA by 1h 0m · 29 people or records downstream of this decision