Ticket at retrieve knowledge
Wren Whitfield
Information Technology · Service Desk · IT1A Ticket-to-Resolution
$20k
value
96%
confidence
2
people affected
4h 43m
age
3h 0m
sla
38%
progress
Currently held by
IT spine
Running in the shared AI GBS spine
Raised by
Kofi Sandoval
Requester of record
At station
Retrieve knowledge
AI GBS layer · station 3 of 8
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared intake
-283mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Cleared classify
-189mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
Holding at retrieve knowledge
-94mIntake & Classification Agent
Spine control pack posted, three-way evidence attached
What happens next
The next station and its rule
Auto-resolve
run by Intake & Classification Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Amber. Either this item is at or past the time it was committed to and is not material enough to escalate, or it is inside the time but has burned three quarters of it while carrying high or critical materiality. Amber says nothing about who holds it: an item can be amber and moving normally through an agent.
Past SLA by 1h 43m · 2 people or records downstream of this decision