Zoom 3 of 3 — line
Churn Cohort Analysis
Analytical line · Revenue Growth Management · Renewals & Churn Ops
Runs when: Runs analytical. Starts when a drift signal breaches tolerance.
56
units a week
67%
touchless
4
stations
6.7d
timetable
6.9d
actual
+3%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Segment churn
Workflowrun by Renewal Calendar Agent
dwell 850msla 1350mqueued 45 - 02
Attribute cause
Workflowrun by Auto-renewal Agent
dwell 140msla 259mqueued 32 - 03
Draft finding
Workflowrun by Churn Signal Agent
dwell 375msla 771mqueued 29 - 04
Leader review
Policyrun by Director, Renewal Operations
Gate: Held for a named human when the unit exceeds the renewal record decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Renewal Operations
dwell 872msla 1300mqueued 7
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| RO7C-1000 | Renewal record at draft finding Elena Bianchi | Churn Signal Agent agent | $310k | Evidence posted | 10h 34m / 12h 51m |
| RO7C-1007 | Renewal record at segment churn Aaron Achebe | Churn Signal Agent agent | $2.3m | In flight | 13h 29m / 22h 30m |
| RO7C-1020 | Renewal record at segment churn Clara Ito | Director, Renewal Operations human | $137k | Human hold | 4h 29m / 22h 30m |
| RO7C-1025 | Renewal record at segment churn Naomi Okafor | Cancellation Agent agent | $1.2m | Evidence posted | 10h 40m / 22h 30m |