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Churn Cohort Analysis
Analytical line · Revenue Operations · Renewals & Churn Ops
Runs when: Runs analytical. Starts when a drift signal breaches tolerance.
56
units a week
67%
touchless
4
stations
6.7d
timetable
6.9d
actual
+3%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Segment churn
Workflowrun by Renewal Calendar Agent
dwell 850msla 1350mqueued 45 - 02
Attribute cause
Workflowrun by Auto-renewal Agent
dwell 140msla 259mqueued 32 - 03
Draft finding
Workflowrun by Churn Signal Agent
dwell 375msla 771mqueued 29 - 04
Leader review
Policyrun by Director, Renewal Operations
Gate: Held for a named human when the unit exceeds the renewal record decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Renewal Operations
dwell 872msla 1300mqueued 7
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| RO7C-1000 | Renewal record at draft finding Elena Bianchi | Churn Signal Agent agent | $310k | Evidence posted | 10h 34m / 12h 51m |
| RO7C-1007 | Renewal record at segment churn Aaron Achebe | Churn Signal Agent agent | $2.3m | In flight | 13h 29m / 22h 30m |
| RO7C-1020 | Renewal record at segment churn Clara Ito | Director, Renewal Operations human | $137k | Human hold | 4h 29m / 22h 30m |
| RO7C-1025 | Renewal record at segment churn Naomi Okafor | Cancellation Agent agent | $1.2m | Evidence posted | 10h 40m / 22h 30m |