Zoom 3 of 3 — line
Cancellation Processing
Transactional line · Revenue Operations · Renewals & Churn Ops
Runs when: Runs transactional. Starts when an upstream system posts an event.
2542
units a week
90%
touchless
6
stations
22.2h
timetable
23.9h
actual
+8%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Receive notice
Workflowrun by Renewal Calendar Agent
dwell 15msla 20mqueued 43 - 02
Verify terms
AI GBS AI GBS depotrun by Renewal Calendar Agent
dwell 100msla 208mqueued 35 run by Director, Renewal Operations
Gate: Held for a named human when the unit exceeds the renewal record decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Renewal Operations
dwell 6msla 7mqueued 2- 04
Process
AI GBS AI GBS depotrun by Renewal Calendar Agent
dwell 130msla 228mqueued 33 run by Cancellation Agent
dwell 99msla 153mqueued 33run by Renewal Calendar Agent
dwell 95msla 133mqueued 35
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| RO7B-1003 | Renewal record at process Victor Mensah | O2C spine gbs | $77k | In flight | 4h 16m / 3h 48m |
| RO7B-1013 | Renewal record at process Grace Novak | O2C spine gbs | $80k | In flight | 4h 18m / 3h 48m |
| RO7B-1018 | Renewal record at receive notice Priya Novak | Downgrade Processing Agent agent | $59k | In flight | 23m / 20m |
| RO7B-1024 | Renewal record at process Callum Tanaka | O2C spine gbs | $77k | In flight | 3h 35m / 3h 48m |