Function cockpit
Procurement & Source-to-Pay
Compliant intake to touchless invoice, with humans on strategy and risk.
Phase: Phase 3 — Functional orchestration
Make every buying request land on a compliant path, then run sourcing, negotiation, ordering and matching as bounded agent work under sanctions, supplier and payment controls.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
25-40% efficiency; touchless invoice best-in-class 52.8%
Accountable human
Chief Procurement Officer
CoS agent: Procurement Chief of Staff
Cost to serve per unit including inference, and where the capacity went
Unit economics
What a unit of Procurement & Source-to-Pay work costs to serve
Cost per unit is stated after inference, not before it. Model spend, retrieval, evaluation and the human review time that agents still trigger are all inside the number. A cost-per-unit figure that excludes inference is a marketing number.
Units per week
103,441
Cost to serve / wk
$823K
was $2.6M
Run-rate saving
$90.6M
annualized at current volume
Inference spend / wk
$134K
16% of cost to serve
Capacity released
232.2 FTE
577 → 345 on the work
Cost to serve by sub-function
Before and after, per unit, with the inference component shown separately.
| Sub-function | Units / wk | Cost / unit before | Cost / unit now | Of which inference | Change | Weekly delta |
|---|---|---|---|---|---|---|
| Category Strategy | 52 | $2K | $554 | $141 | -68% | $62K |
| Spend Analytics | 9,105 | $42 | $11 | $1.25 | -73% | $283K |
| Sourcing & RFx | 9,765 | $29 | $10 | $1.87 | -65% | $181K |
| Negotiation & Award | 4,437 | $13 | $5.38 | $0.56 | -58% | $33K |
| Contract Execution | 6,532 | $49 | $19 | $2.92 | -61% | $193K |
| Supplier Onboarding | 14,942 | $31 | $9.88 | $1.59 | -69% | $323K |
| Supplier Performance & Risk | 9,147 | $9.94 | $2.58 | $0.54 | -74% | $67K |
| Requisition & PO | 19,656 | $11 | $3.68 | $0.82 | -65% | $136K |
| Invoice & Three-Way Match | 15,254 | $7.61 | $2.23 | $0.57 | -71% | $82K |
| Payment Interlock | 7,782 | $39 | $12 | $1.84 | -69% | $209K |
| Savings Assurance | 6,769 | $36 | $11 | $1.15 | -71% | $174K |
| Total | 103,441 | $2.6M | $823K | $134K | -68% | $1.7M |
Inference is a variable cost that scales with volume, unlike the headcount it replaced. If volume doubles, the inference column doubles. That is the honest trade being made here.
Where the released capacity went
Capacity that is not redeployed is not a saving, it is a rounding error waiting to be re-hired.
Category Strategy
4.7 → 3.7 FTE
Redeployed into customer-facing escalation ownership.
Spend Analytics
23.1 → 14.2 FTE
Redeployed into scenario work and strategy authoring review.
Sourcing & RFx
65.1 → 46.7 FTE
Redeployed into control design and independent testing.
Negotiation & Award
47.4 → 33.3 FTE
Roles held flat; released hours absorbed volume growth rather than headcount reduction.
Contract Execution
59.3 → 32.1 FTE
Redeployed into exception judgment and supplier relationship work.
Supplier Onboarding
89.2 → 62.8 FTE
Roles held flat; released hours absorbed volume growth rather than headcount reduction.
Supplier Performance & Risk
60.8 → 33.7 FTE
Redeployed into agent supervision, calibration and coaching.
Requisition & PO
106.0 → 52.6 FTE
Roles held flat; released hours absorbed volume growth rather than headcount reduction.
Invoice & Three-Way Match
70.1 → 33.0 FTE
Redeployed into scenario work and strategy authoring review.
Payment Interlock
25.5 → 14.7 FTE
Redeployed into scenario work and strategy authoring review.
Savings Assurance
26.0 → 18.2 FTE
Redeployed into exception judgment and supplier relationship work.