Explain this number
Escalations in the estate
Every escalation raised in the modeled week, in any state including resolved and returned to the agent.
How it is computed
Count of all escalation rows.
count Escalation
56 escalations exist in the modeled week, across 4 states.
Modeled. Do not quote as an operational volume.
The records behind it
Named rows, read live. These are the actual records the figure is standing on, not a sample chosen to illustrate it.
Where it appears and how to reach it
This figure is rendered on Escalations. Open that page →
No plain-words question has been written for this figure yet, so the catalog and the page it lives on are the only ways to it.
What this figure is, and what it is not
Modeled. Do not quote as an operational volume.
Thirty-four figures carry a definition, a basis, an owner and a live query. Those are the figures on the surfaces built for this mechanism. Most numbers elsewhere in the product do not have an entry here yet, and this catalog says so rather than implying whole-product coverage.
You are seeing this as requester. The figure above was recomputed when this page loaded, so it is as fresh as the rows themselves.