Cost at the unit
Customer Rate Card
What one outcome costs to run here, and the most a buyer could pay for it without being worse off. more
No market benchmark exists in this estate. Nothing on this page is compared with a competitor price, an analyst range or a published tariff.
The card
Per completed outcome, in US dollars
| Service | Completed | Costs to run | Modeled rate | Buyer pays today | Implied margin |
|---|---|---|---|---|---|
| Requisition to receipt | 96 | $35.62 | $24.18 | $79.02 | $43.40 · 54.9% |
| Invoice to payment | 131 | $45.75 | $29.21 | $89.80 | $44.05 · 49.1% |
| Order to cash | 1 | Not priced | — | $145.16 | 29 more needed |
| Deduction to settlement | 3 | Not priced | — | $91.06 | 27 more needed |
| Hire to productive | 133 | $29.07 | $28.71 | $86.46 | $57.39 · 66.4% |
| Close to report | 113 | $67.45 | $66.40 | $193.77 | $126.32 · 65.2% |
| Query to resolution | 190 | $32.92 | $25.83 | $86.10 | $53.18 · 61.8% |
| Concept to shelf | 2 | Not priced | — | $145.96 | 28 more needed |
Where running it costs more than the model says
Measured cost per outcome against the modeled after-rate
Requisition to receipt
$35.62 against $24.18
Invoice to payment
$45.75 against $29.21
Hire to productive
$29.07 against $28.71
Close to report
$67.45 against $66.40
Query to resolution
$32.92 against $25.83
How to read it
The two rules the card is built on
The ceiling is what the same outcome costs the buyer today, before agents, at the before-rates the towers publish. It is modeled, not quoted, and it is the most a buyer could be asked to pay without being worse off.
Implied margin is the ceiling less the internal cost per completed outcome. It is not profit: no fully loaded person cost exists in the estate, and none is invented here.
Actions
What is waiting on a person
A rate is only published once enough outcomes have completed to measure it. more
priced lines cost more than the modeled rate
The measured cost per outcome is above the after-rate the platform models for the same towers. more
services are not priced yet
A line needs 30 completed, costed outcomes before its mean is read as a unit cost.
priced lines cost more than the buyer pays today
A line above its ceiling could not be sold without leaving the buyer worse off.
Operations
What this desk is allowed to start
A surface that only reports is not operable. more
Trigger and bound
The card reads 669 completed, costed outcomes across 8 services. 5 lines are priced. more
Live observability
What the record shows right now
Every service by pricing state. Each service is priced or not.
Current distribution
8 services
Is policy and strategy coming to fruition
Whether the written intent is holding here
Partly. Five lines can be quoted against the buyer ceiling, and none against a market.
Nothing on the record settles this
59.1% of the priced cost is estimated rather than metered. more