Function coverage
Information Technology
The platform observes 80.0% of the 18,640 items a week in scope here, reconstructs 15.0%, and estimates that 932 happen where it cannot read them. more
The method behind this statement
Source system count · owned by Chief Information Officer · Function head
Observed is the ticket count. more
Observed comes straight from what the connected systems return. The remainder is split between what the platform can reconstruct and what it is told exists.
Desk-side fixes done without a ticket being raised.
Who has signed for it
Nobody. This figure rests on its method alone.
An attestation would not turn an estimate into a measurement. more
Work filed here that the platform could not see
1 item has been filed by somebody who did the work off-platform.
Gaps raised against this function
1 gap in a chain that something must have filled.
Desk-side fixes are being done without a ticket being raised.
What this statement is, and what it is not
Coverage can only ever be estimated from the outside. more
A coverage statement is disputable by design. more