LensReading which lens this session carries.
All contracts

CTR-CRM · version 2

Customer Relationship Management — Opportunities

Privacy conditions: contact-level personal data is excluded from the contract entirely. The connector reads account and opportunity shape, not people.

RatifiedIn contract

What the contract says

These are the terms the connector is generated against. A source that stops matching them is a drift finding, not a silent data change.

Entity
Opportunity · bidirectional
Primary key
opportunityId
Declared volume
21,000 records a day
Freshness commitment
15 min
Owner
A. Whitfield · Revenue Systems
Vendor
Salesforce Sales Cloud · critical criticality · modeled
Cardinality
One account to many opportunities. One opportunity to many quote lines through CPQ, which is a separate contract.
Write-back rule
Stage change and next-step note are in scope, both with a human confirmation. Close-won and close-lost are excluded: a forecast-bearing state change is not something an agent closes unattended.

Review state

Neither review is performed by the team that wrote the contract.

Security reviewApproved
M. Lindqvist · Jul 9, 2026
Privacy reviewApproved with conditions
Dr. Katrin Wehner · Jul 16, 2026

Validation and drift

Drift is only detectable on a contract that has been read against a sample.

Last validatedJul 28, 2026 · 21 d ago
9,000 records read in the sample.
Validated against a 9,000-row sandbox extract.

The field list

6 fields · 1 key · 1 personal. The validation rule on each row is what admits or rejects a record at the staging boundary.

FieldSourceTargetTypeFlagsDriftValidation
Opportunity idOpportunity.Idopportunity.refstring(18)
keyinternal
In contractEighteen-character Salesforce id. The fifteen-character form is rejected because it is case-sensitive and collides.
Account idOpportunity.AccountIdopportunity.accountRefstring(18)
internal
In contractMust resolve to an account already admitted.
StageOpportunity.StageNameopportunity.stageenum(8)
internal
In contractOne of eight declared stages. A custom stage added in the source without a contract version bump fails the batch.
AmountOpportunity.Amountopportunity.amountdecimal(15,2)
nullableinternal
In contractNull is permitted before qualification. Null after stage 3 is a contract violation.
Close dateOpportunity.CloseDateopportunity.closesOndate
internal
In contractFuture-dated on open opportunities. A past close date on an open row quarantines.
OwnerOpportunity.OwnerIdopportunity.ownerHashstring(64)
personalconfidential
In contractPseudonymized. Used for routing only, never for individual performance measurement, which the contract states in words.

What has passed the staging boundary against this contract

2 batches · 18,342 arrived · 17,949 admitted · 305 quarantined · 88 rejected

BatchArrivedInAdmittedQuarantinedRejectedResultGate
STG-0009Aug 18, 08:009,3309,08615688Partly admitted9,086 admitted · 156 quarantined · 88 rejected outright.
STG-0010Aug 18, 07:009,0128,8631490Partly admitted8,863 admitted · 149 quarantined · 0 rejected outright.

Rejects raised against these batches

3 reasons covering 393 records. Each one names a field, what was observed and what the contract expected.

Fifteen-character record id where eighteen is declared88 records · 1 h oldFix at source
Observed: The case-sensitive short form on 88 rows
Expected: The eighteen-character form
STG-0009 · field recordId · queue reject · A. Whitfield
Past close date on an open opportunity156 records · 1 h oldOwner assigned
Observed: Close dates up to 60 days in the past on open rows
Expected: A future date while the row is open
STG-0009 · field closeDate · queue quarantine · A. Whitfield
Past close date on an open opportunity149 records · 2 h oldOwner assigned
Observed: Close dates up to 60 days in the past on open rows
Expected: A future date while the row is open
STG-0010 · field closeDate · queue quarantine · A. Whitfield

Replay windows

1 window recorded against this contract.

RPL-007Completed
Late arriving · Aug 2, 2026 to Aug 3, 2026
One region ran an offline close and the day arrived twenty-two hours after the window.
7,310 replayed · 7,310 held at the idempotence key · 0 duplicates created

Write-back routes into this system

2 routes designed against Customer Relationship Management.

update-close-date · OpportunityDesigned, never live
WB-CRM-01 · agent · authority RO1-AUTH-A1 · policy RO1-POL-200
3 attempted · 0 written to a production system
merge-duplicate · AccountRefused by policy
WB-CRM-02 · agent · authority RO1-AUTH-A1 · policy GB8-POL-200
2 attempted · 0 written to a production system

What goes stale when this feed does

3 asserted figures depend on Customer Relationship Management. The rule on each row is what the surface does when the feed misses its commitment.

FigureWhere it is shownRoleOn staleNote
Transactions processed each weekAI GBS towerscontributingShow it unchangedOrder events move the count by under a percent. A stale feed here is not worth marking the figure for.
Contract value under managementLegal cockpitcontributingShow it unchangedOpportunity value is a forecast, not a contracted value, and is excluded from the sum.
Work units under managementSubway map, function cockpitcontributingShow it unchangedSales-side units are created in the platform rather than read from the source.
What this contract is, and what it is not

A contract, a validation rule, a freshness commitment and a replay path are real mechanisms and they are what this wave builds. What they are not is a connection. No connector on this estate is attached to a customer instance, so every batch, every replay and every write-back attempt recorded here ran against a modeled extract or a sandbox, and the registry keeps saying modeled.

The last validation read 9,000 records 21 days ago, which is 43% of a single day at the declared volume. A sample proves the shape of what it read and nothing beyond it.