Service SL6C
Discount Doctrine Position
Runs judgment. Starts when a leadership team frames the question. It runs 3 times a week across 5 stations. One of those stations stops for a person and 4 are done by an agent, none of them on the shared spine.
Runs a week
3
91 in flight right now.
Stations
5
1 person · 4 agent · 0 spine
Agent share of steps
80%
Autonomy on this service is set at 76% against a ceiling of 76%.
Decisions a person makes
1
Held by Director, Deal Desk.
Touchless
32%
Share of runs that complete without anybody opening them.
Timetable against actual
792.4h
Actual 643.9h, 148.5h under the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Frame | Agent | Discount Policy Agent | strategy | 57h 19m | 74h 28m | 32 | Customer Relationship Management |
| 2 | Model elasticity | Agent | Margin Impact Agent | strategy | 57h 56m | 135h 23m | 14 | Customer Relationship Management |
| 3 | Draft position | Agent | Non-standard Terms Agent | strategy | 17h 47m | 38h 5m | 18 | Customer Relationship Management |
| 4 | Challenge | Agent | Approval Routing Agent | strategy | 10h 54m | 17h 25m | 23 | Customer Relationship Management |
| 5 | Ratify Held for a named human when the unit exceeds the deal decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Director, Deal Desk | policy | 29h 51m | 37h 19m | 4 | Contract Lifecycle Management |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
5 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
5 stations, nothing waiting, nothing sent back
0 min of 7.2 days
now Frame · Discount Policy Agent · 2.4 days
As the ledger has it
the same stations, plus 3 categories the estate already counts
0 min of 7.5 days
now Frame · Discount Policy Agent · 2.4 days
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
3 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
2 systems attributed
0 of 2 returning records
Customer Relationship Management
Salesforce Sales Cloud · crm · bidirectional · critical
4 of 5 stations attributed here · would write back
Contract Lifecycle Management
Icertis · legal · bidirectional · high
1 of 5 stations attributed here · would write back
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Deal Desk Orchestrator
- That orchestrator’s remit
- Owns deal work end to end inside Sales. Runs 3 lines across 18 stations, drains the repeatable share into the O2C tower, and holds 4 human gates.
- Accountable person
- Director, Deal Desk
- Sub-function
- Deal Desk & Approvals
- Shared spine tower
- Not on the shared spine
- Hand-over points
- None — this service stays inside its function
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more