The catalogue Revenue Growth ManagementForecast IntegrityAnalytical

Service RO9A

Weekly Integrity Check

Runs analytical. Starts when the reporting period closes. It runs 74 times a week across 5 stations. One of those stations stops for a person and 4 are done by an agent, 1 of them on the shared spine.

Runs a week

91 in flight right now.

Stations

1 person · 3 agent · 1 spine

Agent share of steps

80%

Autonomy on this service is set at 64% against a ceiling of 86%.

Decisions a person makes

Held by VP Revenue Growth Management.

Touchless

69%

Share of runs that complete without anybody opening them.

Timetable against actual

119.4h

Actual 95.4h, 24.0h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person1 station and 25% of the dwellAgent3 stations and 58% of the dwellShared spine1 station and 17% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Customer Relationship Management

Enterprise Data Warehouse

Configure, Price and Quote

Customer Relationship Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Ingest submissions	GBS	Submission Compliance Agent	gbs	9h 57m	23h 23m	18	Customer Relationship Management
2	Compare to model	Agent	Model vs Commit Agent	workflow	11h 57m	17h 22m	27	Customer Relationship Management
3	Score accuracy	Agent	Historical Accuracy Agent	workflow	9h 50m	20h 3m	6	Enterprise Data Warehouse
4	Flag pattern	Agent	Optimism Bias Agent	workflow	12h 29m	20h 15m	38	Configure, Price and Quote
5	Leader readout Held for a named human when the unit exceeds the submission decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP Revenue Growth Management	policy	15h 5m	20h 6m	2	Customer Relationship Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

74 a week is what the estate records. more

Decisions handed to agents0 of 0

This service has at most one gate, so there is nothing to hand over without removing the last human decision.

People on the gates32 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

1,116.2h

74 items at 905 minutes of decision each.

Agent time a week

3,272h

2,653 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 3.8h of headroom.

Stations without a person

80%

1 gate left on 5 stations.

Where an item spends its time

25% waiting on a person

75% in the agent lane

An item now takes 3,558 minutes of worked time end to end against 3,558 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Weekly Integrity Check

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

5 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

5 stations, nothing waiting, nothing sent back

0 min of 2.5 days

now Ingest submissions · Submission Compliance Agent · 9.9 hrs

As the ledger has it

the same stations, plus 5 categories the estate already counts

0 min of 4.8 days

now Ingest submissions · Submission Compliance Agent · 9.9 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

5 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

The separation register records a duty conflict against a sub-function and a named post, not against one procedure. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Customer Relationship Management

Salesforce Sales Cloud · crm · bidirectional · critical

modeled

3 of 5 stations attributed here · would write back

Enterprise Data Warehouse

Snowflake · analytics · inbound · critical

modeled

1 of 5 stations attributed here · read only

Configure, Price and Quote

Salesforce CPQ · crm · inbound · high

modeled

1 of 5 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Forecast Integrity Orchestrator
That orchestrator’s remit: Owns submission work end to end inside Revenue Growth Management. Runs 3 lines across 13 stations, drains the repeatable share into the P2P tower, and holds 2 human gates.
Accountable person: VP Revenue Growth Management
Sub-function: Forecast Integrity
Shared spine tower: p2p
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Divergence InvestigationRO9B Accuracy ScorecardRO9C

What this page is and is not

This is a catalogue of the modeled estate. more