The catalogue Revenue Growth ManagementQuote-to-OrderTransactional

Service RO3A

Quote-to-Signature

Runs transactional. Starts when a scheduled window opens. It runs 6,020 times a week across 8 stations. 2 of those stations stop for a person and 6 are done by an agent, 6 of them on the shared spine.

Runs a week

6,020

163 in flight right now.

Stations

2 person · 0 agent · 6 spine

Agent share of steps

75%

Autonomy on this service is set at 83% against a ceiling of 90%.

Decisions a person makes

Held by Director, Quote Operations.

Touchless

85%

Share of runs that complete without anybody opening them.

Timetable against actual

21.2h

Actual 17.5h, 3.7h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 49% of the dwellAgent0 stations and 0% of the dwellShared spine6 stations and 51% of the dwell4 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Customer Relationship Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Configure	GBS	Configuration Validation Agent	gbs	35m	47m	20	Customer Relationship Management
2	Validate	GBS	Configuration Validation Agent	gbs	16m	29m	26	Customer Relationship Management
3	Price	GBS	Configuration Validation Agent	gbs	23m	53m	36	Customer Relationship Management
4	Route approvals Held for a named human when the unit exceeds the quote decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Quote Operations	policy	4h 7m	7h 49m	2	Customer Relationship Management
5	Generate document	GBS	Configuration Validation Agent	gbs	2h 41m	3h 9m	43	Customer Relationship Management
6	Send for signature	GBS	Configuration Validation Agent	gbs	3h 3m	5h 26m	19	Customer Relationship Management
7	Countersign Held for a named human when the unit exceeds the quote decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Quote Operations	policy	4h 20m	7h 52m	1	Customer Relationship Management
8	Convert to order	GBS	Configuration Validation Agent	gbs	1h 43m	1h 59m	16	Customer Relationship Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

6,020 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates1454 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

50,869h

6,020 items at 507 minutes of decision each.

Agent time a week

52,273.7h

521 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 21h of headroom.

Stations without a person

75%

2 gates left on 8 stations.

Where an item spends its time

49% waiting on a person

51% in the agent lane

An item now takes 1,028 minutes of worked time end to end against 1,028 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Quote-to-Signature

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

8 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

8 stations, nothing waiting, nothing sent back

0 min of 17 hrs

now Configure · Configuration Validation Agent · 35 min

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 36 hrs

now Configure · Configuration Validation Agent · 35 min

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

1 systems attributed

0 of 1 returning records

The system register

Customer Relationship Management

Salesforce Sales Cloud · crm · bidirectional · critical

modeled

8 of 8 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Quote Orchestrator
That orchestrator’s remit: Owns quote work end to end inside Revenue Growth Management. Runs 3 lines across 17 stations, drains the repeatable share into the O2C tower, and holds 3 human gates.
Accountable person: Director, Quote Operations
Sub-function: Quote-to-Order
Shared spine tower: o2c
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Amendment QuoteRO3B Quote Expiry SweepRO3C

What this page is and is not

This is a catalogue of the modeled estate. more