The catalogue Procurement & Source-to-PayInvoice & Three-Way MatchTransactional

Service PR9A

Invoice-to-Match

Runs transactional. Starts when an upstream system posts an event. It runs 4,512 times a week across 7 stations. One of those stations stops for a person and 6 are done by an agent, 5 of them on the shared spine.

Runs a week

4,512

152 in flight right now.

Stations

1 person · 1 agent · 5 spine

Agent share of steps

86%

Autonomy on this service is set at 90% against a ceiling of 94%.

Decisions a person makes

Held by Director, Accounts Payable Operations.

Touchless

97%

Share of runs that complete without anybody opening them.

Timetable against actual

1.7h

Actual 1.8h, 0.1h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person1 station and 20% of the dwellAgent1 station and 19% of the dwellShared spine5 stations and 61% of the dwell3 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Group ERP — Financials

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Capture	GBS	Invoice Capture Agent	gbs	2h 15m	3h 45m	11	Group ERP — Financials
2	Extract	GBS	Invoice Capture Agent	gbs	38m	52m	32	Group ERP — Financials
3	Match to PO and receipt	GBS	Invoice Capture Agent	gbs	2h 50m	6h 14m	37	Group ERP — Financials
4	Auto-post in-tolerance	GBS	Invoice Capture Agent	gbs	12m	20m	44	Group ERP — Financials
5	Exception route	Agent	Tax Code Agent	workflow	2h 6m	4h 6m	17	Group ERP — Financials
6	Resolve Held for a named human when the unit exceeds the invoice decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Accounts Payable Operations	policy	2h 9m	2h 35m	3	Group ERP — Financials
7	Post Hands over at finance	GBS	Invoice Capture Agent	gbs	51m	1h 36m	8	Group ERP — Financials

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

4,512 a week is what the estate records. more

Decisions handed to agents0 of 0

This service has at most one gate, so there is nothing to hand over without removing the last human decision.

People on the gates278 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

9,700.8h

4,512 items at 129 minutes of decision each.

Agent time a week

40,006.4h

532 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 29.2h of headroom.

Stations without a person

86%

1 gate left on 7 stations.

Where an item spends its time

20% waiting on a person

80% in the agent lane

An item now takes 661 minutes of worked time end to end against 661 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Invoice-to-Match

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

7 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 11 hrs

now Capture · Invoice Capture Agent · 2.3 hrs

As the ledger has it

the same stations, plus 5 categories the estate already counts

0 min of 30 hrs

now Capture · Invoice Capture Agent · 2.3 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

5 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

The separation register records a duty conflict against a sub-function and a named post, not against one procedure. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

1 systems attributed

0 of 1 returning records

The system register

Group ERP — Financials

SAP S/4HANA · ledger · bidirectional · critical

modeled

7 of 7 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Invoice Match Orchestrator
That orchestrator’s remit: Owns invoice work end to end inside Procurement & Source-to-Pay. Runs 3 lines across 16 stations, drains the repeatable share into the S2P tower, and holds 4 human gates.
Accountable person: Director, Accounts Payable Operations
Sub-function: Invoice & Three-Way Match
Shared spine tower: s2p
Hand-over points: finance

Other services in this sub-function

2 alongside this one

Duplicate & Fraud SweepPR9B Period AccrualPR9C

What this page is and is not

This is a catalogue of the modeled estate. more