The catalogue Procurement & Source-to-PayContract ExecutionTransactional

Service PR5A

Supplier Agreement

Runs transactional. Starts when an upstream system posts an event. It runs 3,272 times a week across 8 stations. 2 of those stations stop for a person and 6 are done by an agent, 5 of them on the shared spine.

Runs a week

3,272

179 in flight right now.

Stations

2 person · 1 agent · 5 spine

Agent share of steps

75%

Autonomy on this service is set at 76% against a ceiling of 84%.

Decisions a person makes

Held by Director, Contract Management.

Touchless

85%

Share of runs that complete without anybody opening them.

Timetable against actual

6.9h

Actual 8.5h, 1.6h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 41% of the dwellAgent1 station and 13% of the dwellShared spine5 stations and 46% of the dwell5 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Group ERP — Financials

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Select template	GBS	Template Selection Agent	gbs	1h 37m	2h 54m	34	Group ERP — Financials
2	Assemble terms	GBS	Template Selection Agent	gbs	1h 15m	2h 55m	44	Group ERP — Financials
3	Legal review Held for a named human when the unit exceeds the supplier contract decision envelope, when confidence falls below the floor, or when a policy clause is engaged. Hands over at legal	Human	Director, Contract Management	policy	4h 49m	6h 22m	3	Group ERP — Financials
4	Supplier redline	Agent	Signature Agent	workflow	2h 22m	4h 10m	3	Group ERP — Financials
5	Auto-accept in-policy	GBS	Template Selection Agent	gbs	2h 36m	4h 20m	40	Group ERP — Financials
6	Approve Held for a named human when the unit exceeds the supplier contract decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Contract Management	policy	2h 33m	4h 4m	3	Group ERP — Financials
7	Execute	GBS	Template Selection Agent	gbs	50m	1h 41m	23	Group ERP — Financials
8	Load obligations	GBS	Template Selection Agent	gbs	2h 8m	4h 17m	29	Group ERP — Financials

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

3,272 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates689 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

24,103.7h

3,272 items at 442 minutes of decision each.

Agent time a week

35,337.6h

648 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 11.3h of headroom.

Stations without a person

75%

2 gates left on 8 stations.

Where an item spends its time

41% waiting on a person

59% in the agent lane

An item now takes 1,090 minutes of worked time end to end against 1,090 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Supplier Agreement

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

8 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

8 stations, nothing waiting, nothing sent back

0 min of 18 hrs

now Select template · Template Selection Agent · 1.6 hrs

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 37 hrs

now Select template · Template Selection Agent · 1.6 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

1 systems attributed

0 of 1 returning records

The system register

Group ERP — Financials

SAP S/4HANA · ledger · bidirectional · critical

modeled

8 of 8 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Procurement Contract Orchestrator
That orchestrator’s remit: Owns supplier contract work end to end inside Procurement & Source-to-Pay. Runs 3 lines across 18 stations, drains the repeatable share into the S2P tower, and holds 5 human gates.
Accountable person: Director, Contract Management
Sub-function: Contract Execution
Shared spine tower: s2p
Hand-over points: legal

Other services in this sub-function

2 alongside this one

Contract AmendmentPR5B Expiry & Renewal SweepPR5C

What this page is and is not

This is a catalogue of the modeled estate. more