LensReading which lens this session carries.
The catalogueLegalCompliance & EthicsTransactional

Service LG4C

Ethics Case Intake

Runs transactional. Starts when a request lands in the queue. It runs 3,510 times a week across 6 stations. 2 of those stations stop for a person and 4 are done by an agent, none of them on the shared spine.

Runs a week

3,510

104 in flight right now.

Stations

6

2 person · 4 agent · 0 spine

Agent share of steps

67%

Autonomy on this service is set at 67% against a ceiling of 76%.

Decisions a person makes

2

Held by Chief Compliance Officer.

Touchless

75%

Share of runs that complete without anybody opening them.

Timetable against actual

17.1h

Actual 17.2h, 0.1h over the timetable.

Operations

The lane diagram

Read it left to right.

Person2 stations and 79% of the dwellAgent4 stations and 21% of the dwellShared spine0 stations and 0% of the dwell3 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Contract Lifecycle Management
Document and Matter Management
Contract Lifecycle Management
Contract Lifecycle Management
Document and Matter Management
Contract Lifecycle Management
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Receive report

AgentPolicy Attestation Agentworkflow2h 29m4h 12m9Contract Lifecycle Management
2

Anonymize

AgentConflict of Interest Agentworkflow1h 42m2h 57m16Document and Matter Management
3

Classify severity

AgentGifts & Hospitality Agentworkflow1h 7m1h 33m33Contract Lifecycle Management
4

Assign investigator

Held for a named human when the unit exceeds the compliance case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanChief Compliance Officerpolicy10h 6m13h 13m9Contract Lifecycle Management
5

Track

AgentWhistleblower Triage Agentworkflow8m17m30Document and Matter Management
6

Close

Held for a named human when the unit exceeds the compliance case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanChief Compliance Officerpolicy10h 7m20h 23m7Contract Lifecycle Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
3,510 a week is what the estate records.
Decisions handed to agents0 of 2
Cheapest decision first. The last gate never moves: something on this service always ends with a person.
People on the gates2028 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
70,960.5h
3,510 items at 1,213 minutes of decision each.
Agent time a week
19,071h
326 minutes an item, which does not compete for a person.
Gate load
100%
Inside capacity, with 19.5h of headroom.
Stations without a person
67%
2 gates left on 6 stations.
Where an item spends its time
79% waiting on a person
21% in the agent lane
An item now takes 1,539 minutes of worked time end to end against 1,539 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Ethics Case Intake

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 26 hrs

now Receive report · Policy Attestation Agent · 2.5 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 42 hrs

now Receive report · Policy Attestation Agent · 2.5 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

3 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

2 systems attributed

0 of 2 returning records

The system register

Contract Lifecycle Management

Icertis · legal · bidirectional · high

modeled

4 of 6 stations attributed here · would write back

Document and Matter Management

iManage · legal · inbound · medium

modeled

2 of 6 stations attributed here · read only

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Compliance Orchestrator
That orchestrator’s remit
Owns compliance case work end to end inside Legal. Runs 3 lines across 18 stations, drains the repeatable share into the LEGAL tower, and holds 4 human gates.
Accountable person
Chief Compliance Officer
Sub-function
Compliance & Ethics
Shared spine tower
Not on the shared spine
Hand-over points
None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Annual Attestation CycleLG4AThird-party ScreeningLG4B

What this page is and is not

This is a catalogue of the modeled estate.