The catalogue LegalOutside Counsel ManagementTransactional

Service LG10B

Invoice Review

Runs transactional. Starts when a threshold is crossed. It runs 5,720 times a week across 6 stations. 2 of those stations stop for a person and 4 are done by an agent, 4 of them on the shared spine.

Runs a week

5,720

89 in flight right now.

Stations

2 person · 0 agent · 4 spine

Agent share of steps

67%

Autonomy on this service is set at 79% against a ceiling of 85%.

Decisions a person makes

Held by Director, Legal Operations.

Touchless

87%

Share of runs that complete without anybody opening them.

Timetable against actual

23.7h

Actual 23.0h, 0.7h under the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 55% of the dwellAgent0 stations and 0% of the dwellShared spine4 stations and 45% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Contract Lifecycle Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Receive invoice	GBS	Panel Management Agent	gbs	2h 20m	2h 48m	25	Contract Lifecycle Management
2	Guideline check	GBS	Panel Management Agent	gbs	1h 59m	4h 11m	8	Contract Lifecycle Management
3	Auto-reduce out-of-policy	GBS	Panel Management Agent	gbs	10m	21m	16	Contract Lifecycle Management
4	Counsel review Held for a named human when the unit exceeds the engagement decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Legal Operations	policy	2h 39m	4h 59m	3	Contract Lifecycle Management
5	Approve Held for a named human when the unit exceeds the engagement decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Legal Operations	policy	6h 17m	8h 19m	6	Contract Lifecycle Management
6	Pay Hands over at finance	GBS	Panel Management Agent	gbs	2h 45m	5h 3m	31	Contract Lifecycle Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

5,720 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates1460 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

51,098.7h

5,720 items at 536 minutes of decision each.

Agent time a week

41,374.7h

434 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 1.3h of headroom.

Stations without a person

67%

2 gates left on 6 stations.

Where an item spends its time

55% waiting on a person

45% in the agent lane

An item now takes 970 minutes of worked time end to end against 970 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Invoice Review

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 16 hrs

now Receive invoice · Panel Management Agent · 2.3 hrs

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 35 hrs

now Receive invoice · Panel Management Agent · 2.3 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

1 systems attributed

0 of 1 returning records

The system register

Contract Lifecycle Management

Icertis · legal · bidirectional · high

modeled

6 of 6 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Outside Counsel Orchestrator
That orchestrator’s remit: Owns engagement work end to end inside Legal. Runs 3 lines across 16 stations, drains the repeatable share into the LEGAL tower, and holds 4 human gates.
Accountable person: Director, Legal Operations
Sub-function: Outside Counsel Management
Shared spine tower: legal
Hand-over points: finance

Other services in this sub-function

2 alongside this one

Matter AssignmentLG10A Panel ReviewLG10C

What this page is and is not

This is a catalogue of the modeled estate. more