Service IT11C
Sourcing Model Position
Runs judgment. Starts when a break condition on a live position fires. It runs 5 times a week across 5 stations. One of those stations stops for a person and 4 are done by an agent, none of them on the shared spine.
Runs a week
5
140 in flight right now.
Stations
5
1 person · 4 agent · 0 spine
Agent share of steps
80%
Autonomy on this service is set at 66% against a ceiling of 88%.
Decisions a person makes
1
Held by Director, IT Financial Management.
Touchless
54%
Share of runs that complete without anybody opening them.
Timetable against actual
621.9h
Actual 785.4h, 163.5h over the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Frame | Agent | Cost Attribution Agent | strategy | 53h 56m | 114h 50m | 44 | IT Service Management |
| 2 | Model options | Agent | Showback Agent | strategy | 48h 29m | 65h 6m | 18 | IT Service Management |
| 3 | Draft position | Agent | Budget Tracking Agent | strategy | 56h 7m | 108h 31m | 44 | IT Service Management |
| 4 | Challenge | Agent | Vendor Spend Agent | strategy | 31h 48m | 70h 37m | 27 | IT Service Management |
| 5 | CIO ratify Held for a named human when the unit exceeds the cost line decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Director, IT Financial Management | policy | 64h 7m | 125h 1m | 7 | IT Service Management |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
5 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
5 stations, nothing waiting, nothing sent back
0 min of 10.6 days
now Frame · Cost Attribution Agent · 2.2 days
As the ledger has it
the same stations, plus 3 categories the estate already counts
0 min of 10.8 days
now Frame · Cost Attribution Agent · 2.2 days
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
3 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
1 systems attributed
0 of 1 returning records
IT Service Management
ServiceNow ITSM · itsm · bidirectional · high
5 of 5 stations attributed here · would write back
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- IT Finance Orchestrator
- That orchestrator’s remit
- Owns cost line work end to end inside Information Technology. Runs 3 lines across 14 stations, drains the repeatable share into the IT tower, and holds 3 human gates.
- Accountable person
- Director, IT Financial Management
- Sub-function
- IT Financial Management
- Shared spine tower
- Not on the shared spine
- Hand-over points
- None — this service stays inside its function
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more